Deposit Operations Specialist - Electronic Banking

Hilltop Holdings • Lubbock, TX

3d

About The Position

PlainsCapital Bank is seeking a Deposit Operations Specialist to provide operational support for the bank’s deposit products and services, including checking, savings, money market accounts, certificates of deposit, IRAs, HSAs, safe deposit boxes, and online banking. The role focuses on accurately processing customer and account information and documentation, and resolving deposit-related issues. The Specialist works with frontline staff, lending teams, compliance, and operations to uphold regulatory standards and support a seamless customer experience. The position is primarily execution-focused and supports day-to-day deposit operations.

Requirements

• High school diploma, GED, or equivalent education.
• One year of administrative and/or customer service experience.
• Competent verbal, written, and interpersonal communication skills.
• Analytical, time-management, organizational, and problem-solving skills, with the ability to work independently, multitask, and produce error-free work in a deadline-driven environment.
• Self-motivation, strong attention to detail, and a high level of accountability.
• Excellent PC skills, including word processing and spreadsheets using Microsoft Office, as well as custom applications and systems.

Nice To Haves

• Previous experience in a bank or other financial institution is strongly preferred.

Responsibilities

• Stay current on deposit products, specialty products, services, fees, systems, and software to assist customers and comply with internal controls and banking regulations.
• Administer customer information files, deposit products, services, fees, accounts, tax information, online banking profiles, and online banking access while ensuring compliance with the bank’s Customer Identification Program (CIP).
• Process account transfers, refunds, and closures, and reconcile general ledger discrepancies.
• Review checks deposited through the ATM channel to assess risk and whether a hold on funds is necessary.
• Process returned mail and conduct thorough check verification reviews.
• Assist with deposit account documentation review, tracking, communication, scanning, indexing, account management, and follow-up.
• Perform additional duties and responsibilities as needed.

Benefits

• 11 paid holidays
• 15+ days of PTO
• 401(k) matching
• Health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED