Electrical Service Manager

Titus Electrical Services•Mead, CO

3d•$75,000 - $120,000•Onsite

About The Position

Join the Titus Electrical Services team as a full-time Service Manager at our Mead, CO office. We're seeking an empathetic individual to provide excellent customer care and manage electrical technicians. This is a management job that allows you to enjoy weekends off and join an established, family-owned company with over 50 years of combined experience. As an electrical service manager, you will provide support for field technicians, coordinating all activity between the office and the field to ensure smooth workflow and that all goals and expectations are met within the electrical department and your team. This role requires exceptional communication skills for effective relationship building, business knowledge for sound decision-making, and the ability to multi-task. You will proactively resolve problems, manage scheduling and dispatch duties, provide accurate job information to the crew, and maintain a cheerful demeanor while managing day-to-day field duties. You should be a team player, open to feedback, and value ongoing training.

Requirements

Exceptional communications skills for effective relationship building at all levels.
Business knowledge to make sound business decisions.
Ability to multi-task.
Self-motivated and independent.
Excellent phone skills.
Computer and data entry skills, including proficiency with Microsoft Word and Excel.
Punctual and dependable.
Ability to effectively prioritize multiple administrative tasks.
Organized and attentive to detail.
Strong communication and customer care skills.

Nice To Haves

Experience in a service management role is preferred.

Responsibilities

Provide support for field technicians.
Coordinate all activity between the office and the field to ensure smooth workflow and that all goals and expectations are met within the electrical department and your team.
Manage scheduling and dispatch duties.
Provide accurate, detailed information about electrical jobs to the crew.
Manage day-to-day field duties.
Interview, develop, train, hold accountable, and retain technicians.
Create, coordinate, and maintain schedules for technicians.
Communicate with technicians and dispatchers.
Communicate and monitor technician's goals.
Ensure that proper permits have been obtained on all jobs requiring permits.
Complete required and requested paperwork for the department by due dates.
Oversee daily duties of Electrical technicians & trainees.
Seek additional educational opportunities to stay up to date on technical, product, code, customer service, and sales information within the electrical field.
Coordinate weekly meetings for the Electrical department to cover technical, safety, product, code, customer service, and sales information.
Oversee all parts of training for Electrical technicians in sales, service, and installation of Electrical equipment.
Perform evaluations for all electrical technicians.
Handle customer service issues pertaining to field operations.
Provide total field support for electrical technicians.
Meet and manage electrical department numbers.
Act as general manager in the general manager's absence.
Follow and enforce company mission, vision, core values, policies, standards, and procedures within the department.