Electrical Service Manager

Rosendin•Abilene, TX

21h

About The Position

The Electrical Services Manager 1 provides overall administrative and service support for small recurring and non-recurring work, including service contracts, projects, and work orders. The role manages project documentation, estimates and budgets, scopes of work, client service accounts, contract finances, and the status and quality of work performed by service drivers and support personnel. It coordinates with Electrical Services Managers, the Project Assistant or Service Coordinator, and the Business Development Group to support profitable work and client satisfaction. The position also applies division and corporate policies, procedures, standards, and performance expectations, and may take on additional duties based on business needs. The role involves travel up to 50%. Work is conducted primarily indoors, with general work activities including sitting, standing, walking, typing, carrying, pushing, and bending. Environmental conditions may include fluorescent lighting and air conditioning; jobsite noise can be loud. Occasional lifting of up to 30 pounds is required. Rosendin describes itself as an employee-owned electrical contractor and offers an Employee Stock Ownership Plan, 401(k), an annual performance-based bonus program, paid time off and holidays, insurance coverage, flexible spending plans, and a charitable giving match through the Rosendin Foundation. The company states its commitment to diversity and equal employment opportunity.

Requirements

At least 3 years of experience in project management, service management, or facility management.
Demonstrated experience promoting and selling service contracts to meet client needs.
Proficient technical and customer service skills.
Ability to meet deadlines and work within budgets.
Extensive knowledge of safety protocols and procedures.
Ability to apply innovative and effective management techniques to maximize employee performance.
Commitment to working in a team atmosphere.
Proficiency with computers and Microsoft Office, including Outlook and Word.
Advanced Excel skills.
Working knowledge of CMMS platforms such as Maximo, Tririga, Archibus, Maintenance Connection, or ChekHub.
Ability to prioritize and manage multiple tasks and changing priorities.
Effective oral and written communication skills.
Ability to be self-motivated, proactive, and an effective team player.
Ability to interact effectively and professionally with employees at all levels, vendors, clients, and others.

Nice To Haves

Accubid and Oracle experience are preferred.
Education, training, and relevant experience may be combined.

Responsibilities

Manage project documentation, including submittals, RFIs, and project meeting minutes.
Supervise and direct assigned work activities, including planning and coordination, resolving problem areas, and maintaining company and project policies, procedures, and standards.
Prepare complete estimates and budgets for service contracts, projects, and service calls, including detailed review of client requirements.
Manage scopes of work within service contracts, including electrical and fire alarm preventive maintenance, repairs, subcontracting as needed, and requested repair or renovation work.
Provide support for team projects according to project complexity and support needs.
Understand client terms and rates to facilitate and sustain service accounts.
Manage contract finances with the Project Assistant or Service Coordinator to protect the company’s interests, maintain client relationships, and ensure profitability.
Schedule regular visits with Electrical Services Managers to sustain service accounts and support client satisfaction.
Fulfill division objectives, policies, procedures, and performance standards within corporate policy.
Maintain complete knowledge of the status of all projects.
Promote a win-win approach with service drivers to support successful, profitable work and satisfied customers.
Coordinate efforts with the Business Development Group.
Monitor the quantity and quality of work performed by service drivers and support personnel.
Execute organizational programs, policies, standards, and procedures consistent with corporate requirements.
Assume additional responsibilities as required by division operating needs or as directed by the Division Manager.