Electrical Service Manager II

Rosendin•Coppell, TX

25d

About The Position

The Electrical Services Manager 2 provides overall management and direction for small recurring and non-recurring work, including service contracts, projects, and work orders of low to medium complexity. The role manages service contracts and associated electrical and fire alarm work, oversees staff and service personnel, and protects the company’s financial interests while maintaining strong client relationships and profitable operations. On-site and in-office presence is required to develop and maintain customer relationships, and travel may be up to 50%.

Requirements

Minimum 5 years of experience in project management, service management, or facility management.
Demonstrated experience promoting and selling service contracts to meet client needs.
Proficient technical and customer service skills.
Ability to meet deadlines and work within budgets.
Extensive knowledge of safety protocols and procedures.
Ability to apply innovative and effective management techniques to maximize employee performance.
Commitment to working in a team atmosphere.
Proficiency with computers and Microsoft Office, including Outlook and Word; advanced Excel skills.
Working knowledge of CMMS platforms such as Maximo, Tririga, Archibus, Maintenance Connection, or ChekHub.
Ability to prioritize and manage multiple tasks and changing priorities.
Ability to work under time pressure and adapt to changing requirements with a positive attitude.
Effective oral and written communication skills.
Ability to be self-motivated, proactive, and an effective team player.
Ability to interact effectively and professionally with employees at all levels, vendors, clients, and others.
Ability to maintain an on-site and in-office presence to develop and maintain customer relationships.
Education, training, and relevant experience may be combined.

Nice To Haves

Experience with Accubid and Oracle.

Responsibilities

Make initial contact with clients to assess facility or service-call needs.
Prepare estimates and budgets for service contracts, projects, and service calls, including detailed review of client requirements.
Manage one- to five-year service contracts covering electrical and fire alarm preventive maintenance, repairs, and subcontracting as needed.
Assign tasks to staff for projects and work orders.
Understand client terms and rates to facilitate and sustain service accounts.
Manage contract finances with the Project Assistant or Service Coordinator to protect company interests, maintain client relationships, and ensure profitability.
Prepare monthly cost reports under the supervision of a Division Manager.
Schedule regular visits with sustaining service accounts to ensure client satisfaction.
Fulfill division objectives, policies, procedures, and performance standards in accordance with corporate policy.
Maintain knowledge of the status of all projects.
Promote a win-win approach with service drivers to support profitable work and customer satisfaction.
Coordinate efforts with the Business Development Group.
Monitor the quantity and quality of work performed by service drivers and support personnel.
Execute organizational programs, policies, standards, and procedures consistent with corporate requirements.
Assume additional responsibilities as required by division operating needs or as directed by the Division Manager.