Electrical Service Manager II

Rosendin•Coppell, TX

26d

About The Position

The Electrical Service Manager II provides overall management and direction for small recurring and non-recurring work, including service contracts, projects, and work orders of low to medium complexity. The role includes assessing client needs, estimating and budgeting work, managing electrical and fire alarm service contracts, coordinating staff and service drivers, overseeing financial performance, and maintaining client relationships and satisfaction. The position works with a Project Assistant or Service Coordinator and operates under the supervision of a Division Manager for monthly cost reporting. On-site and in-office presence is required to develop and maintain customer relationships, and travel may be up to 50%.

Requirements

At least 5 years of experience in project management, service management, or facility management.
Demonstrated experience promoting and selling service contracts to meet client needs.
Proficient technical and customer service skills.
Ability to meet deadlines and work within budgets.
Extensive knowledge of safety protocols and procedures.
Ability to apply innovative and effective management techniques to maximize employee performance.
Commitment to working in a team atmosphere.
Proficiency with computers and Microsoft Office, including Outlook and Word; advanced Excel skills.
Working knowledge of CMMS platforms such as Maximo, Tririga, Archibus, Maintenance Connection, or ChekHub.
Ability to prioritize and manage multiple tasks and adjust to changing priorities.
Ability to work under time pressure and adapt to changing requirements with a positive attitude.
Effective oral and written communication skills.
Ability to be self-motivated, proactive, and an effective team player.
Ability to interact effectively and professionally with employees at all levels, vendors, clients, and others.
Ability to maintain an on-site and in-office presence to develop and maintain customer relationships.
Education, training, and relevant experience may be considered in combination.

Nice To Haves

Experience with Accubid.
Experience with Oracle.

Responsibilities

Make initial contact with clients to assess facility needs or service-call requirements.
Prepare complete estimates and budgets for service contracts, projects, and service calls, including detailed review of client requirements.
Manage one- to five-year service contracts covering electrical and fire alarm preventive maintenance, repairs, and subcontracting as needed.
Assign tasks to staff for projects and work orders.
Understand client terms and rates to facilitate and sustain service accounts.
Manage contract finances with the Project Assistant or Service Coordinator to protect company interests, maintain client relationships, and ensure profitability.
Prepare monthly cost reports under the supervision of a Division Manager.
Schedule regular visits with sustaining service accounts to ensure client satisfaction.
Fulfill division objectives, policies, procedures, and performance standards within corporate policy.
Maintain knowledge of the status of all projects and promote a win-win approach with service drivers to support profitable work and customer satisfaction.
Coordinate efforts with the Business Development Group.
Monitor the quantity and quality of work performed by service drivers and support personnel.
Execute organizational programs, policies, standards, and procedures consistent with corporate requirements.
Assume additional responsibilities based on division operating needs or as directed by the Division Manager.