Electric Power Generation (Epg) Service Supervisor
About The Position
The EPG Service Supervisor serves as a team leader responsible for successful department operations and meeting customer needs at a high level. The supervisor organizes, communicates, and delegates responsibilities; sets priorities; coaches employees; and provides technical expertise. The role also oversees work in process, safety practices, and customer satisfaction. The position is based in Elkridge, Maryland, with a starting compensation range of $79,000 to $101,000 per year. Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other business considerations. Compensation may also include performance-based incentives and overtime eligibility depending on the role.
Requirements
- Self-starter with strong mechanical aptitude.
- Proven leadership and supervisory experience.
- Proficient in computer use and able to adapt to changing technology.
- Able to multitask and prioritize workload to meet competing demands.
- Able to quickly evaluate facts and exercise good judgment in decision-making.
- Able to maintain a high level of customer satisfaction by promptly identifying and resolving problems.
- Able to handle large volumes of work in a fast-paced environment.
- Detail-oriented, with strong organizational and planning skills.
- Strong written and verbal communication skills.
Nice To Haves
- Previous experience in service operations and comprehensive knowledge of diesel engines and generators.
- College or technical degree, or comparable industry experience.
Responsibilities
- Lead the team and ensure successful department operations and high-quality service to customers.
- Organize, communicate, and delegate responsibilities, set priorities, and coach employees as needed.
- Provide technical expertise.
- Manage work in process and ensure work orders are closed within established timelines.
- Conduct regularly scheduled safety meetings and enforce safety policies and procedures.
- Investigate and report on-the-job accidents or safety hazards.
- Identify and resolve problems promptly to maintain customer satisfaction.
- Promote a positive customer experience.
- Uphold the company’s Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401(k) with a $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors and programs
- Tuition reimbursement
- Employee referral bonus program
- Tool allowances and tool loans
- Discounts on cellular phone service, computers, and vehicles
- Opportunities for overtime
- Shift differential, if applicable
- Performance-based incentive programs may be included in the compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
