EPG Supervisor

Warren CAT•Oklahoma City, OK

About The Position

The EPG Supervisor is responsible for managing, tracking, forecasting, ordering, and reporting on all new CAT and Allied inventory lines. The role implements shop operating policies, coordinates with PSSRs and sales representatives to address customer requests, and promotes a positive work environment across divisions. The supervisor schedules and assigns workers, oversees safety policies in the shop and field, resolves work problems, and may perform the work of supervised employees. Duties also include opening and closing work orders, taking service calls, and performing on-call duties as required. The position involves frequent oral communication in person and by phone, and requires up to 10% travel. It is safety sensitive.

Requirements

Understanding of the overall mission of the dealership.
Understanding of machine and engine specifications and how they relate to appropriate order quantities in different geographical areas.
Ability to communicate clearly in writing and through charting and statistical means.
Good computer skills.
Thorough understanding of Microsoft products, including Word, Excel, and PowerPoint.
The employee must occasionally lift and/or move up to 25 pounds.
Required travel of up to 10%.

Nice To Haves

Minimum of 3–5 years' experience with a Caterpillar dealership (preferred).

Responsibilities

Manage, track, forecast, order, and report on all new CAT and Allied inventory lines.
Implement operating policies, including hours of operation, staffing, duties, scope of operation, shop cleanliness, and estimates for products and services.
Work closely with PSSRs and sales representatives to provide solutions to customer requests.
Promote a desired work environment between all divisions.
Prepare work schedules and assign workers to duties such as maintenance and repair work to maximize customer satisfaction.
Open and close work orders, take service calls, and perform on-call duties as required.
Ensure safety policies are upheld throughout the shop and field.
Analyze and resolve work problems, or assist workers in resolving them.
May perform activities of workers supervised.
Proactively establish effective relationships and support others in achieving high performance.
Demonstrate professional behavior, flexibility, and effective communication in interactions with internal and external parties.
Influence people rather than demand compliance.
Represent the company professionally in dealings with internal and external business associates, consistent with company policies and practices.
Spend a large portion of the workday communicating orally in person and by phone.