Electric PC Technician I
City of Garland•Garland, TX
•$25 - $32
About The Position
Responsible for resolving technical problems related to the installation and configuration of PC hardware. The role maintains and monitors client/server systems, researches and resolves desktop hardware and software issues, and installs, configures, tests, and verifies hardware and software. It also includes analyzing issue trends, communicating technical information to customers, maintaining detailed HelpDesk records, and keeping current with changing technologies.
Requirements
- High school diploma or General Equivalency Diploma (GED).
- Two years of related experience.
- A+ Certification.
- Equivalent combinations of education and experience sufficient to successfully perform the essential functions of the job may be considered.
- Demonstrated ability to install, configure, and troubleshoot desktop hardware and software.
- Interpersonal skills to work with customers to resolve issues.
Nice To Haves
- College coursework in Computer Technology, Computer Science, or a related field.
- Two to four years of experience in desktop PC hardware and software field support and configuration.
- CompTIA A+ Certification.
- Microsoft Certified IT Professional (MCITP) - Windows 7 Enterprise Desktop Support Technician.
- Valid Class C Driver’s License.
Responsibilities
- Continuously monitor system indicators to identify hardware and software problems in client/server systems.
- Research and analyze customer problems and resolve desktop hardware and software issues.
- Use systematic techniques to isolate and correct problems.
- Analyze issue-reporting trends and devise preventative solutions.
- Communicate technical information to help customers understand and use hardware and software functions.
- Analyze current customer configurations and migrate them as needed.
- Evaluate, create, and implement procedures and technical solutions to support problem-solving and deployments.
- Install and configure hardware and software, and test and verify the installation and configuration.
- Maintain detailed records using HelpDesk software.
- Keep abreast of new and changing hardware and software technologies and the skills needed to implement them.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
