EHR Training & Technical Specialist
About The Position
Children's Hope Alliance is seeking an EHR Training & Systems Specialist to help employees use the organization's Electronic Health Record (EHR) system confidently and improve workflows that support children, families, and communities. The role combines technology, training, user support, data analysis, and collaboration with clinical and operational teams. It supports the Central and Western North Carolina markets; candidates located between Greensboro and Asheville are encouraged to apply, and applications from qualified candidates are welcome regardless of current location. This is a non-exempt, full-time hourly role eligible for overtime in accordance with applicable federal and state laws. A skills assessment will be administered during the interview process.
Requirements
- Strong communication, presentation, documentation, and relationship-building skills.
- Ability to simplify technical concepts for users with varying levels of technical expertise.
- Naturally curious and solutions-oriented, with a passion for helping others succeed through technology.
Nice To Haves
- Associate's or bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
- 2–3 years of experience supporting EHR systems, healthcare operations, technical training, help desk support, or information systems.
- Experience with SQL, Power BI, Power Query, reporting, data validation, or EHR report writing.
Responsibilities
- Deliver EHR training and onboarding for new and existing staff.
- Create training materials, job aids, videos, and knowledge resources.
- Partner with clinical and operational teams to identify workflow improvement opportunities.
- Support testing, validation, and implementation of EHR enhancements and new system features.
- Provide technical troubleshooting and end-user support.
- Use reporting tools, SQL, Power BI, and other data resources to support organizational needs and data integrity.
- Monitor training effectiveness and system utilization to improve user adoption and performance.
- Translate business needs into practical technology solutions that improve efficiency and effectiveness.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
