Manager - EHR Application Training

Avera • Sioux Falls, SD

5d

About The Position

The Manager, EHR Application Training provides operational leadership for the EHR and enterprise application training program within Information Technology. The position leads the team responsible for role-based application curriculum, training delivery, training environment readiness, workflow-based education, user readiness, and training support for implementations, upgrades, optimization efforts, and operational change initiatives.

The manager oversees EHR Application Trainers and related training resources; establishes curriculum governance and documentation standards; manages training priorities and team capacity; and ensures training materials accurately reflect approved system build, security roles, operational workflows, and application changes. The manager partners with Enterprise Applications & Informatics teams, operational leaders, project leadership, subject matter experts, and system-wide learning resources to support consistent, high-quality application training and effective end-user adoption.

This role is accountable for EHR/application training, but does not own system-level learning, leadership development, general employee development, onboarding, compliance education, or non-application education programs.

Requirements

• At least three years of related experience in EHR/application training, healthcare information systems, clinical informatics, application support, technical training, healthcare operations, or implementation readiness.
• Ability to perform the essential job functions, including adequate visual acuity for position duties and effective communication; ability to hear, understand, and distinguish speech and other sounds.
• Ability to work the hours specified.
• Maintain confidentiality and work effectively in a team environment.
• Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA where applicable.

Nice To Haves

• Five or more years of related experience.
• Bachelor’s degree in a related field.
• One year of formal or informal leadership experience, such as team coordination, project leadership, staff coaching, training program oversight, or supervisory responsibility.
• Experience with curriculum governance, training environment readiness, role-based training assignment logic, training metrics, and documentation standards.
• Application, EHR, or instructional design certification.

Responsibilities

• Lead, coach, direct, recruit, onboard, and develop Principal Trainers and assigned training resources; plan workloads and manage performance.
• Develop and execute training strategies, workplans, timelines, and readiness approaches for EHR/application implementations, upgrades, optimizations, workflow changes, and operational initiatives.
• Establish and maintain standards for role-based application curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, assessments, and related training materials.
• Partner with application informatics teams, operational leaders, and subject matter experts to ensure training content reflects approved system build, security roles, operational workflows, policies, and release changes.
• Oversee training environment planning, build coordination, validation, testing, training patients, scenario data, and issue resolution in partnership with informatics analysts and technical teams.
• Oversee planning, scheduling, staffing, communication, and delivery of instructor-led, virtual, recorded, at-the-elbow, refresher, and role-based application training.
• Evaluate training effectiveness using learner feedback, assessment results, attendance and completion data, help desk trends, workflow issues, adoption indicators, and stakeholder input; implement improvements based on findings.
• Establish and maintain documentation standards, curriculum review cycles, version control, training readiness checklists, approval processes, and training records in accordance with IT, organizational, and application governance standards.
• Coordinate with system-wide learning, LMS administrators, and education partners on course publishing, assignments, reporting, templates, scheduling, and enterprise standards while retaining accountability for EHR/application training content and readiness.
• Manage assigned departmental resources, budget inputs, educational technologies, vendor relationships, issue escalation, stakeholder communication, and representation of the application training program on IT, operational, and project governance committees.
• Interview, hire, develop, train, and retain employees; plan, assign, and lead work; appraise performance; reward and coach employees; and address complaints and resolve problems.
• Apply Avera’s mission, vision, core values, and social principles; promote compassion, hospitality, and stewardship; uphold CARE standards; maintain confidentiality; work effectively with team members; and comply with applicable safety principles, laws, regulations, and standards.

Benefits

• PTO available on day one for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development guided by hands-on training and mentorship.
• A wide range of benefits for qualifying part-time and full-time employees, designed to support balanced, healthy lives and needs now and in the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed