EHR Support Coordinator
About The Position
The EHR Support Coordinator is an entry-level role responsible for providing frontline support for Epic EHR users across the organization. This position assists with ticket triage, onboarding support, account maintenance, documentation management, and basic troubleshooting while developing foundational knowledge of Epic workflows, healthcare operations, and information systems. The EHR Support Coordinator works closely with clinical, operational, and technical teams to support end users and ensure efficient use of the electronic health record system. This role is designed as a growth opportunity and feeder position for advanced Epic support, training, reporting, technical, or application analyst pathways.
Requirements
- Associate degree or equivalent combination of education and experience required
- One (1) year of Epic experience required
- Demonstrated interest in healthcare technology, informatics, or Epic systems required
- Strong customer service and interpersonal skills
- Effective problem-solving and organizational abilities
- Ability to learn quickly in a fast-paced, highly collaborative healthcare environment
- Strong verbal and written communication skills
- Ability to work effectively with clinical, operational, and technical teams
- Proficiency in Microsoft Office Suite and Adobe Acrobat
- Ability to maintain confidentiality and handle sensitive information appropriately
Nice To Haves
- Bachelor’s degree preferred
- OCHIN Epic experience preferred
- Clinical, healthcare operations, or healthcare support experience strongly preferred
- Basic understanding of service desk or ticket management processes preferred
Responsibilities
- Serve as the first point of contact for Epic-related support requests by triaging, documenting, and escalating tickets as appropriate.
- Monitor support inboxes, ticketing systems, and phone queues to ensure timely response and resolution.
- Provide basic troubleshooting support for Epic workflows, access issues, and general application questions.
- Assist with user onboarding, role changes, account deactivations, and basic personalization support.
- Support provider and resource scheduling template maintenance under supervision.
- Maintain accurate user records and access documentation in accordance with organizational policies.
- Provide at-the-elbow support during onboarding, go-lives, upgrades, and optimization initiatives.
- Collaborate with Epic Trainers and operational teams to support onboarding activities and classroom preparation.
- Reinforce workflow standards and best practices during user support interactions.
- Create, maintain, and update workflows, tip sheets, training materials, and internal knowledge base documentation.
- Maintain SharePoint document libraries and ensure documentation remains current and accessible.
- Assist with maintaining accurate records for workstations, printers, software licenses, and user assignments.
- Support coordination of Epic-related devices and end-user access needs.
- Participate in testing and validation activities as assigned.
- Maintain a working knowledge of Epic EHR functionality and general computer applications.
- Demonstrate a commitment to ongoing learning and professional development in healthcare IT and Epic systems.
- Perform other duties as assigned.
Benefits
- 20 days of PTO (based on full time employment)
- 9 paid holidays
- health/dental/vision insurance
- quarterly wellness reimbursements
- generous 401k retirement plan with employer match
- employer paid disability insurance
- EAP
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
