EHR Support Specialist

CONNECTICUT INSTITUTE FOR COMMUNITIES INC • Danbury, CT

4m • $42,000 - $52,000 • Hybrid

About The Position

CIFC Health a program of Connecticut Institute For Communities, Inc. is seeking to hire a full-time Electronic Health Record (EHR) Support Specialist. This position is responsible for providing frontline technical and application support for the organization’s electronic medical record (EMR) system, eClinicalWorks (eCW), in a Federally Qualified Health Center (FQHC) and Teaching Health Center environment. It ensures smooth operation of the Electronic health record system. Under the supervision of the EMR Manager, the support specialist is responsible for providing direct support to all of the health center sites and staff, while limiting clinic workflow interruptions. The position works collaboratively across departments to support EMR utilization and maintain a positive user experience.

Requirements

• Knowledge (or capacity to rapidly require same) of FQHCs, and knowledge of Health Center administration.
• Knowledge of local resources, customs and language helpful.
• Excellent written and oral communication skills and superb customer service skills
• Problem solver and self-starter who is resourceful and takes initiative
• Comfortable working both collaboratively and independently
• Extremely organized with high attention to detail
• Ability to provide assistance to all support staff, and patients, and to successfully assist with the management of a multifaceted Center and to work closely with others.
• Ability to communicate ideas and instructions orally and in writing at a professional level.
• Ability to speak, read and write English at a professional level.
• Ability to exhibit patience and tact when communicating with patients, staff, management, vendors and the public.
• Ability to project professionalism in conducting all activities.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions.
• Ability to summarize conclusions and instructions, then make recommendations and develop implementation strategies.
• Ability to maintain strict confidentiality at all times, including the ability to recognize situations in which confidentiality is required.
• Ability to write reports and business correspondence.
• Ability to read, analyze and interpret general business journals and technical procedures.
• Knowledge of Microsoft products
• Acceptable tuberculosis screening results, a clear criminal record check and an initial health exam are required post job offer and prior to employment.

Nice To Haves

• Bilingual skills preferred (English/Spanish and/or English/Portuguese).
• Experience with Electronic Medical or Health Record Systems preferred (Significant training on eCW EHR provided)
• FQHC or Health Agency experience strongly preferred.

Responsibilities

• Serves as the primary point of contact for EMR-related support requests.
• Support patients with patient portal related issues
• Provide timely, helpful and consistent responses and resolutions to all inquiries
• Provide effective and efficient support when interacting with end users to diagnose and problem solve issues in a way that limits workflow and staff interruptions
• Prioritize, document, track, and resolve helpdesk tickets in a timely manner.
• Escalate complex issues to EMR leadership or vendors (eClinicalWorks) as appropriate.
• Provides remote technical support to all departments from the EMR office and on site support to individual departments when required
• Utilize eCW support portal, place tickets to eCW, works directly with staged levels of eCW support depending on the reported issue.
• Work with our IT vendor and place tickets to coordinate network or equipment related needs
• Provide onboarding and ongoing EMR training for staff, demonstrates and trains EHR supported workflows
• Reinforce best practices for EMR use, adherence to HIPAA and data security and privacy policies, including Spher platform for medical record protection.
• Participate in testing, validation, and implementation of EMR upgrades, patches, and enhancements.
• Support the EMR Manager with maintaining the ticketing system (Zendesk), telehealth services and AI translation service.
• Support EMR-related compliance with HRSA, UDS, and other FQHC regulatory requirements.
• Serve as liaison between clinical staff, administration, IT, and EMR vendor.
• Participate in EMR related meetings, interdisciplinary meetings, as well as those meetings required by CIFC policy.
• Assist with implementation of new programs, services, or system changes.
• Perform other related duties and special projects assigned.

Benefits

• Competitive compensation commensurate on experience.
• Comprehensive fringe benefits package including health care coverage and retirement program.
• CIFC Health is a NACHC and a PSLF approved site, eligible for the submission of loan forgiveness applications.
• 13-paid holidays and paid time-off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed