Training EHR Support Analyst

NEIGHBORHOOD HEALTH CENTER•Tigard, OR

3d•$35 - $46•Onsite

About The Position

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support. NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law. Why work with us? We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily. We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance. Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, 2024 and 2025!

Requirements

Bachelor’s degree preferred; Associate’s degree or accredited healthcare training program with clinical experience may be considered.
Clinical or healthcare operations experience strongly preferred.
Epic experience required.
Epic training credential or certification required within six months.
Adult education or clinical teaching experience required.
Strong customer service and problem-solving skills.
Ability to learn quickly in a complex, fast-paced environment.
Excellent verbal and written communication skills.
Ability to work collaboratively with technical and clinical teams.
Basic service desk management skills preferred.
Basic proficiency in MS Office Suite and Adobe Acrobat.

Responsibilities

Conduct Epic training sessions for individual and group end users.
Develop, maintain, and update training materials, user guides, and e-learning content.
Research, test, and recommend Epic best practices aligned with operational needs.
Coordinate training readiness for Epic upgrades and workflow changes.
Partner with clinical and operational teams to reinforce workflow adoption.
Support optimization initiatives by identifying training-related workflow gaps.
Performs other duties as assigned.