Lead EHR Support Analyst

NEIGHBORHOOD HEALTH CENTER • Tigard, OR

3d • $78,629 - $108,115 • Hybrid

About The Position

This position provides leadership, mentorship, and workload coordination for the ESA team and serves as the first escalation point for complex issues. The Lead EHR Support Analyst will mentor and support ESAs across training, technical, and reporting domains, coordinate workload distribution, monitor performance, and serve as an escalation contact for complex issues. This role also represents the ESA team in Epic governance and project meetings.

Requirements

• Bachelor’s degree preferred.
• Clinical or healthcare operations experience strongly preferred.
• Epic certification in assigned modules required.
• Minimum of 3 years Epic experience with demonstrated leadership skills required.
• Strong customer service and problem-solving skills.
• Ability to learn quickly in a complex, fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with technical and clinical teams.
• Basic service desk management skills preferred.
• Basic proficiency in MS Office Suite and Adobe Acrobat.

Responsibilities

• Mentor and support ESAs across training, technical, and reporting domains.
• Coordinate workload distribution and monitor performance.
• Serve as escalation contact for complex issues.
• Represent ESA team in Epic governance and project meetings.
• Performs other duties as assigned.

Benefits

• 20 days of PTO (based on full time employment)
• 9 paid holidays
• health/dental/vision insurance
• quarterly wellness reimbursements
• generous 401k retirement plan with employer match
• employer paid disability insurance
• EAP and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level