Office Admin/EHR Support Specialist

THE CENTER FOR FAMILY SUPPORT INC•New York, NY

6d•$24 - $24•Onsite

About The Position

The Office Administrator / EHR Support plays a critical dual role in supporting daily office operations and maintaining accurate electronic health record (EHR) systems. This position is responsible for ensuring efficient administrative coordination, accurate data management, and compliance with organizational and regulatory standards. Serving as the point person for office-based activities, the role oversees event coordination, staff engagement initiatives, and general office support to maintain smooth day-to-day operations. In addition, the position provides direct support to the VP of EHR Operations by managing Therap system functions, including profile creation and maintenance, user access permissions, documentation organization, and attendance tracking. The role is highly data-driven and requires consistent monitoring of reports, auditing of electronic records, and proactive resolution of discrepancies to ensure accuracy, compliance, and audit readiness. Strong communication and collaboration skills are essential, as the position utilizes Microsoft Outlook and Teams to coordinate across departments and ensure timely information sharing.

Requirements

High School Diploma or equivalent required.
Clerical experience
Therap proficiency
Technical proficiency in administrative systems — Demonstrates strong working knowledge of Therap, HRIS systems, and Microsoft Office 365 to support efficient operations and reporting.
Attention to detail and accuracy — Ensures high levels of precision in data entry, reporting, recordkeeping, and documentation management.
Problem solving and process improvement — Identifies issues within administrative and EHR processes and implements practical solutions to improve efficiency and accuracy.
Time management and prioritization — Effectively manages multiple responsibilities, deadlines, and competing priorities in a fast-paced environment.
Professional integrity and confidentiality — Maintains strict confidentiality of sensitive participant and staff information while adhering to ethical and compliance standards.

Nice To Haves

Therap preferred

Responsibilities

Enter and update pertinent information in databases to ensure all events are posted, records are current and accurate.
Point person for Office based activities, such as DSP week and other office celebrations.
Support general administrative coordination to help maintain smooth day-to-day office operations.
Assist VP of EHR Operations with EHR Support functions.
Create and manage Therap profiles for newly enrolled individuals and discharge profiles for those who have left the program.
Use Microsoft Outlook and Teams to share relevant information and communicate effectively with the team.
Manage access permissions for staff in Therap and HRIS systems to ensure appropriate access levels.
Enter Day Hab schedules into the Therap Attendance Module to maintain accurate attendance records.
Upload and organize service documentation within the appropriate modules to ensure easy access and retrieval.
Generate and review reports such as ISP Data deletion reports, CBPV, HES, SEMP reports, and billing reminders to ensure data accuracy and completeness.
Review electronic records every three months to ensure they are audit-ready and compliant with regulations.