Admin Support Specialist

Seneca Holdings•Washington, DC

16h•Hybrid

About The Position

Western Door Federal is seeking an Admin Support Specialist to support the Department of Transportation’s (DOT) Transit Benefit and Parking programs, which serves the DOT and other federal agencies nationwide. This is a customer service role in which you will be interfacing with customers across federal agencies as well as DOT personnel.

Requirements

Excellent interpersonal and customer service skills
Excellent written and oral communication skills
Excellent attention to detail
Ability to work as a supportive team member in a busy, fast-paced environment
Ability to pass the DOT security background check and maintain security clearance
Ability to research, interpret, and implement DOT policies and procedures
High School diploma or GED equivalent
Customer service experience

Responsibilities

Transit Benefit and Parking Application processing and customer inquiry resolution
Responsible for providing customer service to government agencies in the distribution of federal transit benefits and parking permits and answering customer inquiries
Interacts with Parking Office and Transit customers to resolve problems, report customer feedback, concerns, and issues to TRANServe Management
Interacts face-to-face with customers at the customer service help desk and parking office desk and answers questions and resolves issues for transit benefit and parking customers.
Knowledgeable of each agency's policies, application deadlines, pricing, and distribution schedules
Provide assistance/administrative and data entry support to Transit Benefit and Parking Mangers.
Register, update, recertify, and withdraw transit and parking customers in the parking and transit benefit system (PTBS)
Monitor transit benefit and parking transactions
Review customer applications, enter applications/changes into Oracle and WMATA SmartBenefits and withdraw customers, and generate reports
Provide cost analysis studies and recommendations in development of and electronic fare media
Provide administrative support to federal managers
Supports the work performed in the Operations Center and Helpdesk
Receive, inventory and store fare media in the TRANServe vault
Double-count fare media prior to each distribution and each mailing
Fill fare media mailing orders