EHR Technician

Weiser Memorial Hospital•Weiser, ID

7d•Onsite

About The Position

Weiser Memorial Hospital is seeking an EHR Technician to support its Electronic Health Record (EHR) system. This role acts as a bridge between clinical operations and IT, ensuring the EHR system effectively supports workflows, regulatory compliance, data integrity, and patient care. The position reports to the IT Manager.

Requirements

Associate’s degree in information technology, Health Information Management, or related field; or equivalent combination of education and experience.
Minimum one (1) year of experience supporting an EHR system in a healthcare environment.
Working knowledge of clinical workflows and healthcare operations.
Knowledge of HIPAA and healthcare compliance requirements.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple priorities and maintain confidentiality.
Must understand EHR policies, procedures, and workflows, and have a basic understanding of EHR issue resolution.
Maintains necessary technology skills to perform typical client-specific First Call Resolution (FCR) tasks, with training, including password resets, troubleshooting, common desktop troubleshooting, etc.
Basic understanding of healthcare regulatory and compliance (e.g., HIPAA).
Skilled in the application of policies and procedures.
Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Nice To Haves

Experience with Thrive EHR.
Familiarity with HL7 interfaces and healthcare interoperability standards.
Hospital or critical access hospital experience.
Acquires and maintains a general and clinical knowledge of the client and related software applications.

Responsibilities

Triages end-user issues and determines if the issue can be resolved at a basic support level or if it needs to be escalated to the EHR Program Manager.
Provides on-demand support for issue escalation, problem diagnosis, and liaison functions between end users and support teams.
Documents knowledge transfer to ensure continuity of operations and effective handoff to support teams.
Maintains issue resolution logs and performs trend analyses to track, resolve, and analyze recurring challenges.
Accesses, uses, and discloses Protected Health Information (PHI) only as necessary to perform assigned job duties.
Maintains the confidentiality, integrity, and availability of PHI in accordance with HIPAA Privacy and Security Rules.
Complies with all organizational policies related to HIPAA, data privacy, cybersecurity, and acceptable use.
Immediately reports any suspected or confirmed privacy or security incidents involving PHI.
Completes required HIPAA, privacy, and security training within designated timeframes.
Uses approved systems, tools, and secure access methods when handling sensitive or regulated data.