EHR SPECIALIST

CHRIST COMMUNITY HEALTH SERVICES•Memphis, TN

27d•Onsite

About The Position

The EHR Specialist works with providers and staff at CCHS medical and dental clinics under the general direction of the Director of Information Systems. The role is integral to implementing eClinicalWorks (eCW) and includes training new and existing providers and staff to use the EHR efficiently. The specialist monitors, analyzes, and reports provider services for Meaningful Use and serves as a point of contact with eCW and Dentrix for technical issues, upgrades, and advanced features. The position supports system setup, clinic workflow understanding, and creation of organization-wide standard templates. It also provides on-site clinic observation, support, and troubleshooting, assists with the transition from e-MDs to eCW, and helps staff use eCW reporting capabilities. The role develops user policies, procedures, training materials, and technical literature; tests and evaluates system solutions; and coordinates acquisition and implementation of additional clinical or practice management software. Other duties may be assigned as required.

Requirements

Associate of Applied Science degree in Health Information Management, Health Information Technology, Information Systems, or a related field.
Two to four years of relevant experience working in a healthcare setting.
Knowledge of business concepts and their effect on organizational decision-making.
Comfort teaching individuals and large groups.
Legally authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree.
Understanding of medical billing and coding, including ICD-9, ICD-10, CPTs, HCPCA, allowed fees, billed fees, contractual adjustments, HMOs, and PPS Wraparound.
Experience with eClinicalWorks.

Responsibilities

Set up systems, provide training, understand clinic workflows, and create standard templates for the organization.
Assist with conversion from e-MDs to eCW.
Train new and existing providers and staff to use eCW and Dentrix through individual and classroom training and online tutorials.
Research and develop solutions to eCW, other systems, and software obstacles; create and execute test scenarios, evaluate results, implement solutions, and take corrective action when necessary.
Coordinate acquisition and implementation of additional clinical or practice management software.
Develop policies and procedures for eCW and Dentrix users and prepare and present training and technical literature.
Visit clinics regularly to provide on-site observation, support, and troubleshooting for clinic operations and EHR-related issues.
Monitor regular reports to ensure they run properly.
Collect, prepare, and submit Meaningful Use data.
Assist physicians and other medical providers with creating and editing EHR templates and tools.
Assist staff in using eClinicalWorks reporting capabilities.
Work with various teams to complete projects as needed.
Perform other duties as required.