Education Account Manager

Guitar Center•Frisco, TX

19d

About The Position

Music & Arts is seeking an Education Account Manager, also described as a Business Development Sales Specialist, to build relationships with grade schools, high schools, and other schools in an assigned territory. The role is the primary conduit between Music & Arts and those schools, helping music programs thrive by cultivating educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing the company as a trusted partner to students, teachers, and the broader school community. The position combines territory development and sales pipeline management with community engagement and educator support. The account manager coordinates with local Music & Arts and Guitar Center stores, repair shops, customer service teams, and Regional Logistics Coordinators to support educators, promote store resources, and deliver a seamless customer experience. The role also calls for accountability, professionalism, optimism, receptiveness to coaching, continuous improvement, and a consistent productivity cadence. Music & Arts is part of the Guitar Center enterprise and has 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. The position includes a company vehicle. The company also describes gig leave for employee musicians and offers benefits including medical, dental, and vision coverage; a 401(k) with company match; mental health support; paid sick, holiday, and vacation time; an employee discount program; and tuition reimbursement options. Compensation is not specified.

Requirements

Experience in sales, customer engagement, or community relations.
Excellent communication and relationship-building skills.
Ability to travel throughout the assigned territory.
Proficiency in Microsoft Office and ability to learn CRM systems.
Valid driver’s license and auto insurance.
Ability to lift up to 50 pounds.

Nice To Haves

Experience working with music educators or school districts.
Bilingual capability, especially Spanish.
Bachelor’s degree in Music Education, Performance, or Music Business, or equivalent experience.
Strong practical understanding of band and orchestral instruments.

Responsibilities

Build trust-based relationships with music educators, administrators, and district decision-makers.
Expand Music & Arts’ presence using its database and prioritized regional school lists.
Maintain regular outreach through calls, emails, school visits, and virtual meetings.
Develop strategic territory plans focused on new school programs, educator support, and local engagement.
Meet weekly expectations for educator conversations, meetings, and school visits.
Respond to inbound leads within 24 hours.
Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
Drive new program creation, renewals, and expansions across rentals, repairs, and product categories.
Partner with Regional Logistics Coordinators to prioritize client-facing activity.
Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
Promote in-store resources, coupons, and promotional programs to educators and parents.
Support store-based music education initiatives and recruitment events.
Encourage school traffic to nearby stores to increase brand visibility and educator engagement.
Serve as the primary educator contact and resolve issues related to rentals, repairs, and product needs in a timely manner.
Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide educator support.
Maintain professionalism, responsiveness, and ownership in educator interactions.
Identify and resolve potential customer-experience problems proactively.
Model optimism, service, professionalism, accountability, and a positive team approach; embrace coaching and continuous improvement and support peer success.