Education Account Manager

Music & Arts • Chicago, IL

2d

About The Position

Music & Arts, a division of Guitar Center, is hiring an Education Account Manager to build relationships with schools ranging from grade schools to high schools. The role serves as the primary connection between Music & Arts and schools in an assigned territory, helping music programs thrive by developing educator relationships, growing rentals, repairs, and product sales, expanding program adoption, and representing the company as a trusted community partner.

The position combines territory development and sales pipeline management with educator support and local community engagement. The Education Account Manager works with Music & Arts and Guitar Center stores, repair shops, customer service teams, and Regional Logistics Coordinators to support educators and school programs. The role requires travel throughout the assigned territory and includes a company vehicle.

Requirements

• Experience in sales, customer engagement, or community relations.
• Excellent communication and relationship-building skills.
• Ability to travel throughout the assigned territory.
• Proficiency in Microsoft Office and ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience working with music educators or school districts.
• Bilingual capability, especially Spanish.
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band and orchestral instruments.

Responsibilities

• Build trust-based relationships with music educators, administrators, and district decision-makers.
• Expand the company’s presence using its database and prioritized regional school lists.
• Maintain regular outreach through calls, emails, school visits, and virtual meetings.
• Develop territory plans focused on new school programs, educator support, and local engagement.
• Meet weekly expectations for educator conversations, meetings, and school visits.
• Respond to inbound leads within 24 hours.
• Maintain accurate Salesforce pipeline records, including next steps, dates, meeting notes, and opportunity stages.
• Drive new program creation, renewals, and growth across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators to prioritize client-facing activity.
• Work with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs to educators and parents.
• Support store-based music education initiatives and recruitment events.
• Encourage school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary educator contact and resolve issues involving rentals, repairs, and product needs in a timely manner.
• Coordinate with stores, repair shops, customer service, and Regional Logistics Coordinator partners to provide educator support.
• Maintain professionalism, responsiveness, and ownership in educator interactions.
• Identify and resolve potential customer-experience issues proactively.
• Lead with optimism, service, and professionalism; model accountability and contribute to a positive team environment.
• Accept coaching, pursue continuous improvement, maintain a productivity cadence, and support peer success.

Benefits

• Company vehicle.
• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed