EdPlus Re-Entry Finance Specialist

Arizona State University•Scottsdale, AZ

2d•Hybrid

About The Position

ASU EdPlus is seeking a detail-oriented, solutions-driven Re-Entry Finance Specialist for its Success Coaching Center. The specialist provides dedicated financial case management for former ASU students working to return to their education, helping them address financial and administrative barriers to enrollment. This role coordinates time-sensitive cases from identification through resolution, works with university offices and partners, and supports ASU’s re-entry strategy for digital and campus immersion populations while following established policies and guidelines. The position is open only to current employees of the Arizona Board of Regents system, including Arizona State University, Northern Arizona University, and the University of Arizona. It is based at ASU EdPlus at SkySong in Scottsdale. Flexible work options, including alternate or hybrid remote schedules, may be available subject to approval under ASU policy. Driving is not required. Applicants must be eligible to work in the United States; ASU EdPlus will not sponsor this position.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Must be a current employee of the Arizona Board of Regents system, including Arizona State University, Northern Arizona University, or the University of Arizona.
Must be eligible to work in the United States; ASU EdPlus will not sponsor this position.
Ability to follow guidelines, structures, and established policies to provide accurate and precise information.
Strong organizational, time-management, prioritization, and attention-to-detail skills.
Ability to communicate complex financial information clearly and supportively, manage multiple concurrent cases, and follow through on time-sensitive work.
Ability to maintain confidentiality and comply with university policies and procedures for student financial and educational information.

Nice To Haves

Bachelor’s degree or higher in a related field.
People-oriented approach and experience guiding others through education-related financial processes and decisions.
Effective and persuasive communication and presentation skills.
Experience working with online programs and students in a higher education environment.
Experience developing, facilitating, and maintaining strong collaborative relationships with populations.
Experience using Salesforce, Microsoft Office, and Google Suite.
Experience working with financial aid, student accounts, or related financial processes.
Familiarity with ASU Quick Re-Entry policies or similar re-entry or readmission processes.

Responsibilities

Manage complex financial re-entry cases from identification through resolution, including outstanding balances, financial holds, collections, late fees, in-house payment plans, cost-of-attendance issues, and other enrollment barriers.
Coordinate individualized financial support for students regardless of scholarship eligibility.
Serve as the Re-Entry team’s primary financial liaison, coordinating cases with Financial Aid Support Services, Student Business Services, Enrollment Services, academic units, and other university partners.
Coordinate time-sensitive satisfactory academic progress reviews, financial aid questions, and documentation while maintaining continuity and clear next steps for students.
Review student accounts and financial circumstances to identify barriers, resources, required actions, and escalation pathways; explain complex financial information clearly and supportively.
Manage scholarship and financial-support processes for returning students, including applications, eligibility reviews, fund coordination, corporate-partner benefits, and related enrollment agreements or requirements.
Support specialized re-entry transactions and administrative actions, including program reactivations and graduation audits.
Maintain accurate financial case tracking and documentation, provide regular case-status reporting, monitor scholarship budgets, and follow up on unresolved or escalated cases.
Monitor case volume, resolution timelines, balance trends, satisfactory academic progress outcomes, and recurring barriers; analyze and communicate findings and recommend workflow, policy, communication, or coordination improvements.
Partner with Re-Entry Enrollment Coaches and Specialists to coordinate student support and ensure financial casework does not interrupt outreach, engagement, or re-enrollment.
Work accurately and reliably in a fast-paced, policy-dependent environment with deadlines, detailed financial information, and concurrent cases.
Protect confidential student financial and educational information and follow university policies and procedures.
Assume or coordinate other duties or projects as assigned or directed.