EdPlus Re-Entry Enrollment Specialist

Arizona State University•Scottsdale, AZ

4d•$51,500 - $60,200•Hybrid

About The Position

ASU EdPlus is seeking a relationship-driven Re-Entry Enrollment Specialist for its Re-Entry team in the EdPlus Enrollment Center. The position provides specialized, high-touch enrollment support to former ASU students who are ready to return to their education. The specialist guides students who are no longer term-active through reapplication, readmission requirements, and other processes needed to re-enroll, serving as a consistent point of contact from initial inquiry through successful re-enrollment. The role supports ASU’s re-entry strategy, including Operation Comeback and other re-engagement efforts. The specialist works with digital and campus immersion populations, undergraduate and graduate students, and students inside and outside scholarship-supported pathways, following established policies and guidelines. The position is open only to current employees of the Arizona Board of Regents system, including Arizona State University, Northern Arizona University, and the University of Arizona. The position is based at ASU EdPlus at SkySong, the ASU Scottsdale Innovation Center. Flexible work options, ranging from alternate to hybrid remote schedules, may be available subject to approval under ASU policy. Driving is not required. Applicants must be eligible to work in the United States; sponsorship is not available. Applicants must submit a cover letter and resume or CV, and the cover letter must address familiarity with ASU Quick Re-Entry policies or similar processes and experience guiding students through readmission or re-enrollment.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Must be a current employee of the Arizona Board of Regents system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
Must be eligible to work in the United States; ASU EdPlus will not sponsor this position.
Application must include a cover letter and resume or CV.
Resume must list employment dates in month-and-year format, job title, duties, and employer for each position.
Cover letter must describe familiarity with ASU Quick Re-Entry policies or similar re-entry processes and experience guiding students through readmission or re-enrollment processes.

Nice To Haves

Bachelor's degree or higher in a related field.
People-oriented approach and experience guiding others through education-related processes and decisions, such as admissions, readmission, and enrollment.
Effective and persuasive communication and presentation skills.
Experience working with online programs and students in a higher education environment.
Experience developing, facilitating, and maintaining strong, collaborative relationships with populations.
Experience using Salesforce, Microsoft Office, and Google Suite.
Strong organizational, time-management, and prioritization skills, excellent attention to detail, and ability to manage a high-volume caseload.
Experience following guidelines, structure, and established policy to provide accurate and precise information.
Experience working with higher education enrollment, admissions, registration, or related student processes.

Responsibilities

Serve as the primary point of contact for a caseload of stopped-out and non-term-active students, supporting them from initial interest through successful re-enrollment, including students with high balances, campus readmits, and returning graduate students.
Manage Operation Comeback Requests for Information and conduct individualized case reviews to identify students’ return pathways, requirements, and barriers, including academic standing concerns, degree or program changes, financial barriers, and administrative holds.
Guide students through reapplication, readmission, admissions, registration, and other enrollment processes, including pathways outside Quick Re-Entry.
Communicate proactively and promptly with students through approved outreach channels, establish clear next steps, and follow cases through completion to reduce stalled or abandoned re-entry attempts.
Provide clear and accurate guidance on re-entry policies, programs, timelines, and processes, and escalate complex cases to appropriate specialized resources.
Coordinate with Enrollment Services, colleges and academic units, Financial Aid Support Services, Student Business Services, the Registrar, and other university partners to resolve barriers and maintain a coordinated student experience.
Support proactive re-engagement campaigns for former students, including populations not currently term-active or not yet eligible for existing scholarship initiatives.
Identify students nearing completion and coordinate reviews or referrals that support progress toward a credential.
Document student interactions, case status, barriers, resolutions, and outcomes in university systems.
Analyze caseload and enrollment data to identify trends, conversion opportunities, recurring barriers, and process improvements.
Perform or coordinate other duties and projects as assigned or directed.