EdPlus Re-Entry Enrollment Specialist

Arizona State University•Scottsdale, AZ

About The Position

ASU EdPlus, a unit of Arizona State University focused on designing and scaling digital teaching and learning models, is seeking a relationship-driven Re-Entry Enrollment Specialist for its Enrollment Center. This position provides specialized, high-touch enrollment support to former ASU students who want to return to their education. The specialist guides students who are no longer term-active through reapplication, readmission requirements, and other processes, serving as a consistent point of contact from initial inquiry through successful re-enrollment. The role supports ASU’s broader re-entry strategy, including Operation Comeback, and serves digital and campus immersion populations, undergraduate and graduate students, and students in and outside scholarship-supported pathways while following established policies and guidelines. The position is open only to current employees of the Arizona Board of Regents system, including Arizona State University, Northern Arizona University, and the University of Arizona. It is located at ASU EdPlus at SkySong in Scottsdale. Flexible work options, from alternate to hybrid remote schedules, may be available subject to ASU policy approval. Applicants must be eligible to work in the United States; sponsorship is not available.

Requirements

Bachelor's degree and three years of experience appropriate to the assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Must be a current employee of the Arizona Board of Regents system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
Must be eligible to work in the United States; ASU EdPlus will not sponsor this position.

Nice To Haves

Bachelor's degree or higher in a related field.
A people-oriented approach and experience guiding others through education-related processes and decisions, such as admissions, readmission, and enrollment.
Effective and persuasive communication and presentation skills.
Experience working with online programs and students in a higher education environment.
Experience developing, facilitating, and maintaining strong collaborative relationships with populations.
Experience using Salesforce, Microsoft Office, and Google Suite.
Strong organizational, time-management, and prioritization skills; excellent attention to detail; and ability to manage a high-volume caseload.
Experience following guidelines, structure, and established policy to deliver accurate and precise information.
Experience with higher education enrollment, admissions, registration, or related student processes.

Responsibilities

Serve as the primary point of contact for a caseload of stopped-out and non-term-active students, providing continuity from initial interest through successful re-enrollment, including students with high balances, campus readmits, and returning graduate students.
Manage Operation Comeback Requests for Information and conduct individualized case reviews to identify each student's return pathway, requirements, and barriers, including academic standing concerns, degree or program changes, financial barriers, and administrative holds.
Guide students through reapplication, readmission, admissions, registration, and other enrollment processes, including pathways outside Quick Re-Entry.
Communicate proactively and promptly through approved outreach channels, establish clear next steps, and follow cases through completion to reduce stalled or abandoned re-entry attempts.
Provide clear and accurate guidance on re-entry policies, programs, timelines, and processes, and escalate complex cases to appropriate specialized resources.
Coordinate with Enrollment Services, colleges and academic units, Financial Aid Support Services, Student Business Services, the Registrar, and other university partners to resolve barriers and provide a coordinated student experience.
Support proactive re-engagement campaigns for former students, including populations not currently term-active or not yet eligible for existing scholarship initiatives.
Identify students near completion and coordinate appropriate reviews or referrals to support progress toward a credential.
Document student interactions, case status, barriers, resolutions, and outcomes in university systems; analyze caseload and enrollment data to identify trends, conversion opportunities, recurring barriers, and process improvements.
Assume or coordinate other duties or projects as assigned or directed.