EdPlus Re-Entry Finance Specialist

Arizona State University•Scottsdale, AZ

4d•$51,500 - $60,200•Hybrid

About The Position

The EdPlus Re-Entry Finance Specialist provides dedicated financial case management to former Arizona State University students seeking to return to their education. The specialist helps students overcome financial and administrative barriers to enrollment, including financial aid issues, satisfactory academic progress (SAP), outstanding balances, holds, collections, payment arrangements, and scholarship eligibility. The role coordinates time-sensitive cases with university offices and partners, supports students across digital and campus immersion populations, and follows established policies and guidelines. This position is open only to current employees of the Arizona Board of Regents system, including Arizona State University, Northern Arizona University, and the University of Arizona. ASU EdPlus is a central enterprise unit focused on the design and scalable delivery of digital teaching and learning models to improve student success and reduce barriers to higher education. The role is part of the Re-Entry team in the Success Coaching Center and works in coordination with Re-Entry Enrollment Coaches and Specialists. The position is based at SkySong, the ASU Scottsdale Innovation Center. Flexible work options, including alternate or hybrid remote schedules, may be available subject to approval under ASU policy. Driving is not required. Minimum qualifications are a bachelor’s degree and three years of experience appropriate to the assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities. The posted salary range is $51,500–$60,200 per year, depending on experience; the target salary is $52,000 per year. ASU provides a total compensation package with employee benefits.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Must be a current employee of the Arizona Board of Regents system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
Eligible to work in the United States; ASU EdPlus will not sponsor this position.
Submit a cover letter and resume or CV with the application.
Include employment dates in month-and-year format, job title, duties, and employer name for each position on the resume.
Describe familiarity with ASU Quick Re-Entry policies or similar re-entry/readmission processes in the cover letter.
Describe experience with financial aid, student accounts, or related financial processes in the cover letter.

Nice To Haves

Bachelor’s degree or higher in a related field.
People-oriented approach and experience guiding others through education-related financial processes and decisions.
Effective and persuasive communication and presentation skills.
Experience working with online programs and students in a higher education environment.
Experience developing, facilitating, and maintaining strong, collaborative relationships with populations.
Experience using Salesforce, Microsoft Office, and Google Suite.
Strong organizational, time-management, and prioritization skills, with excellent attention to detail.
Experience following guidelines, structure, and established policy to deliver accurate and precise information.
Experience working with financial aid, student accounts, or related financial processes.

Responsibilities

Manage complex financial re-entry cases from identification through resolution, including outstanding balances, financial holds, collections, late fees, in-house payment plans, cost-of-attendance issues, and other financial barriers to enrollment.
Coordinate financial cases as the Re-Entry team’s primary liaison with Financial Aid Support Services, Student Business Services, Enrollment Services, academic units, and other university partners.
Coordinate time-sensitive satisfactory academic progress reviews, financial aid questions, and required documentation while maintaining continuity and clear next steps for students.
Review student accounts and financial circumstances to identify barriers, available resources, required actions, and escalation pathways; explain complex financial information clearly and supportively.
Manage scholarship and financial-support processes for returning students, including applications, eligibility reviews, fund coordination, corporate-partner benefits, and related enrollment agreements or requirements.
Support re-entry transactions and administrative actions, including program reactivations, graduation audits, and other case-specific steps needed to establish a pathway to enrollment.
Maintain accurate financial case tracking and documentation, provide regular case-status reports, monitor scholarship budgets, and follow up on unresolved or escalated cases.
Monitor case volume, resolution timelines, balance trends, SAP outcomes, and recurring barriers; analyze data, communicate findings, and recommend operational improvements.
Coordinate with Re-Entry Enrollment Coaches and Specialists so financial casework supports students’ broader re-enrollment journeys.
Work accurately and follow through on multiple concurrent cases in a fast-paced, policy-dependent environment with detailed financial information and time-sensitive deadlines.
Maintain confidentiality and follow university policies and procedures when handling student financial and educational information.
Assume or coordinate other duties or projects as assigned or directed.