EdPlus Re-Entry Specialist

Arizona State University•Scottsdale, AZ

1d•$51,500 - $60,200

About The Position

ASU EdPlus is a central enterprise unit of Arizona State University focused on designing and scaling digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. The EdPlus Re-Entry Specialist joins the Success Coaching Center team and supports undergraduate and graduate students who have paused their academic studies. Through proactive outreach and in-depth consultations, the specialist identifies barriers to persistence and return—including financial considerations, academic pathways, and personal circumstances—and helps students successfully re-enroll. The role provides tailored guidance, connects students with relevant resources, and explores available options to support a smooth return to ASU. The specialist collaborates with colleges, advising teams, financial aid services, student business services, academic units, and other campus partners. Ongoing support extends from initial contact through the student’s first week back in class. The position is based at ASU EdPlus at SkySong, the ASU Scottsdale Innovation Center. Flexible work options, including alternate schedules and hybrid remote schedules, may be available subject to approval under ASU policy. The position requires eligibility to work in the United States; ASU EdPlus will not sponsor applicants. Driving is not required.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Eligibility to work in the United States; ASU EdPlus will not sponsor this position.
Submit a cover letter and resume or CV with the application.
Include responses in the cover letter describing experience supporting students returning to higher education after stopping out and familiarity with ASU’s Quick Re-Entry process, related financial aid considerations, and academic policies.

Nice To Haves

Bachelor’s degree or higher in a related field.
Strong customer service orientation and commitment to helping others; coaching, advising, or education experience is preferred.
Excellent presentation skills and ability to communicate persuasively and empathetically.
Experience supporting online programs and students in a higher education environment.
Ability to build and maintain collaborative relationships with large populations in a fast-paced environment.
Experience using CRM systems such as Salesforce and proficiency with Microsoft Office and Google Workspace.
Strong organizational, time-management, and prioritization skills with high attention to detail.
Ability to follow established guidelines, policies, and procedures while delivering accurate information.
Proficiency in multi-channel communication, including text, social media, and chat platforms.
Understanding and awareness of ASU Quick Re-Entry policies, financial aid, and academic policies.

Responsibilities

Conduct proactive outreach to address obstacles preventing students who have stopped out from returning to an ASU program.
Coach students in developing plans to achieve their academic and career goals.
Review completed degree information and remaining credits, discuss alternative program options, and connect students with the appropriate advising department.
Work with financial aid services, student business services, and academic units to facilitate student re-entry and support students’ success.
Provide collaborative, ongoing student accountability and success support from initial contact through the first week back in class.
Respond to student questions and concerns in a timely manner.
Build students’ knowledge, skills, attitudes, and beliefs that support success.
Collaborate with the supervisor on an ongoing growth and development plan and identify areas for growth and opportunity.
Work positively and proactively with internal and external partners, promoting discovery-based problem solving.
Stay current on university policies and training, and assume or coordinate other duties or projects as assigned or directed.