EdPlus Re-Entry Specialist

Arizona State University • Scottsdale, AZ

18h

About The Position

ASU EdPlus is seeking a collaborative, problem-solving Re-Entry Specialist to join its Success Coaching Center team. The role proactively engages undergraduate and graduate students who have paused their academic journey, identifies barriers to persistence and return, and supports students as they successfully re-enroll. Consultations address financial considerations, academic pathways, and personal circumstances. The specialist provides tailored guidance, connects students with relevant resources, explores available options for returning to ASU, and works with colleges, advising teams, and campus partners to ensure students have access to the information and support needed to achieve their academic goals.

The position supports ASU EdPlus’s work designing and scaling digital teaching and learning models to increase student success and reduce barriers to higher education. It is based at SkySong, the ASU Scottsdale Innovation Center. EdPlus supports flexible work options, from alternate schedules to hybrid remote schedules, subject to approval under ASU policy. Driving is not required. Applicants must be eligible to work in the United States; ASU EdPlus will not sponsor this position. The role is full time. The salary range is $51,500–$60,200 per year, depending on experience, with a target salary of $52,000 per year.

Requirements

• Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
• Strong customer service orientation and commitment to helping others.
• Excellent presentation and communication skills, including the ability to communicate persuasively and with empathy.
• Ability to build and maintain collaborative relationships with large populations in a fast-paced environment.
• Strong organizational, time-management, and prioritization skills, with high attention to detail.
• Ability to follow established guidelines, policies, and procedures while providing accurate information.
• Proficiency in multichannel communication, including text, social media, and chat platforms.
• Applicant must be eligible to work in the United States; ASU EdPlus will not sponsor this position.
• Application must include a cover letter and resume or CV. The cover letter must address experience supporting students returning to higher education after stopping out and familiarity with ASU’s Quick Re-Entry process, financial aid considerations, and academic policies.

Nice To Haves

• Bachelor’s degree or higher in a related field.
• Experience in coaching, advising, or education.
• Experience supporting online programs and working with students in a higher education environment.
• Experience using CRM systems such as Salesforce.
• Proficiency with Microsoft Office and Google Workspace.
• Understanding and awareness of ASU Quick Re-Entry policies, financial aid, and academic policies.

Responsibilities

• Proactively reach out to students who have stopped out and work to resolve obstacles preventing their return to an ASU program.
• Coach students in developing plans to achieve their academic and career goals.
• Review completed degree information, remaining credits, and alternative program options with students, and connect them with the appropriate advising department.
• Coordinate with financial aid services, student business services, and academic units to support student re-entry and success.
• Provide collaborative, ongoing support and accountability from initial contact through the student’s first week back in class.
• Respond to student questions and concerns in a timely manner.
• Help students build the knowledge, skills, attitudes, and beliefs that support success.
• Collaborate with a supervisor on an ongoing growth and development plan and identify areas for growth and opportunity.
• Work positively and proactively with internal and external partners to support collaborative problem solving.
• Stay current on university policies and training, and assume or coordinate other duties or projects as assigned or directed.

Benefits

• ASU employee benefits package, including healthcare, financial security, retirement, family resources, tuition reduction for eligible employees and their dependents and spouse, and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level