EDI Support Specialist

Aalberts IPSA•Charlotte, NC

About The Position

The EDI Support Specialist provides day-to-day Electronic Data Interchange (EDI) support, troubleshoots transaction errors, supports EDI testing and implementation, and assists with JD Edwards and connected system interfaces. The role works closely with customer service, customers, vendors, and internal IT partners to maintain accurate and reliable transaction processing. The position supports inbound and outbound ANSI X12 transactions, trading partner setup and maintenance, EDI testing and cutover activities for the company’s migration to JD Edwards EnterpriseOne, and integrations with manufacturing, shop-floor, and other connected applications. It also uses SQL to investigate transaction data and provides functional support for JD Edwards issues involving EDI integration and distribution or manufacturing processes. The successful candidate will document processes and troubleshooting, communicate clearly with technical and non-technical stakeholders, and proactively identify ways to expand EDI coverage and improve integration reliability, process efficiency, and user support.

Requirements

Three to five years of experience supporting JD Edwards.
Working knowledge of JD Edwards Sales Order Management and Procurement, including F47 series EDI interface tables and inbound and outbound EDI processing.
Hands-on EDI support experience and working knowledge of ANSI X12 transaction standards, particularly transactions 850, 855, 810, and 856.
Familiarity with EDI communication methods such as AS2, SFTP, and VANs.
Ability to read EDI files, identify transaction errors, troubleshoot root causes, and coordinate corrective action through resolution.
Experience supporting EDI testing, trading partner onboarding, specifications, and production support.
Working knowledge of SQL for querying databases, retrieving data, and supporting troubleshooting or ad hoc reporting; advanced database development is not required.
Strong documentation skills, including the ability to create and maintain process instructions, transaction specifications, testing records, and support materials.
Excellent written and verbal communication skills and ability to work effectively with customers, vendors, customer service, business users, and technical teams.
Proactive, collaborative, detail-oriented approach and comfort managing time-sensitive support issues and methodical testing work.
Ability to prioritize multiple requests, follow issues through closure, and work independently while contributing to a small team.
Proficiency with Microsoft Office applications, especially Excel.
Results-oriented and proactive mindset, with strong problem-solving skills and a commitment to change and continuous improvement.
Ability to develop relationships, communicate effectively, and influence.

Nice To Haves

Experience in a manufacturing or distribution environment.
Experience with interfaces to enterprise applications beyond JD Edwards.

Responsibilities

Provide daily support for EDI transactions, especially ANSI X12 850 purchase orders, 855 purchase order acknowledgments, 810 invoices, 856 advance ship notices, and 997 functional acknowledgements.
Monitor and process inbound and outbound EDI files; investigate errors involving item numbers, vendors or suppliers, required fields, file formats, and transaction data.
Correct transaction files when appropriate or coordinate resolutions with customers, vendors, customer service, and internal users.
Support EDI implementation and testing, including testing and cutover related to the migration to JD Edwards EnterpriseOne.
Obtain current customer specifications, coordinate test cycles, document results, and confirm successful transaction processing.
Assist with trading partner setup and ongoing maintenance, including buying groups and related setup within JD Edwards.
Create and maintain EDI process, transaction, testing, specification, and troubleshooting documentation.
Provide functional support for JD Edwards tickets and help resolve issues involving EDI integration and distribution or manufacturing processes.
Support interfaces between JD Edwards and connected applications, including manufacturing and shop-floor systems, and help expand support as new integrations are introduced.
Use SQL queries to investigate transaction data, validate system information, troubleshoot issues, and provide basic ad hoc data support to end users.
Identify opportunities to expand the company’s EDI footprint and improve integration reliability, process efficiency, and user support.
Communicate issue status, required changes, testing outcomes, and resolution steps to technical and non-technical stakeholders.