EDI Analyst

TOLEDO TOOL & DIE•Toledo, OH

About The Position

The Production Planning Analyst manages customer demand, release processing, EDI coordination, and production scheduling to support accurate planning and timely customer deliveries. The role serves as the in-house subject matter expert for customer releases, demand accuracy, EDI transactions, and release investigations, while maintaining production schedules for the Toledo facility. The position ensures that customer demand is accurately reflected in the ERP system, identifies discrepancies affecting production and material planning, and coordinates resolutions with customers and internal departments. Its primary focus is customer demand management, release accuracy, and EDI processes, with production scheduling responsibilities supporting the Toledo facility.

Requirements

Associate degree preferred; equivalent work experience is considered.
At least 2 years of experience in customer service, supply chain, EDI coordination, order management, or manufacturing administration preferred.
Experience working within an ERP system required.
Strong Microsoft Excel skills, including data review and tracking.
Strong attention to detail and ability to identify discrepancies or process issues.
Strong organizational and problem-solving skills.
Effective verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Ability to collaborate cross-functionally with customers, schedulers, program managers, and operations teams.
Willingness to learn troubleshooting and issue-resolution processes independently over time.

Nice To Haves

Plex ERP experience is strongly preferred.
Experience with EDI processes and customer releases preferred.
Customer-facing communication experience preferred.

Responsibilities

Review customer releases and order revisions to identify discrepancies, duplicate releases, and version conflicts.
Investigate release issues related to older and newer revisions and coordinate resolutions with customers, program managers, schedulers, and internal teams.
Monitor and process manual releases as the in-house subject matter expert.
Monitor system activity and communicate with plant teams to address customer service requirements.
Identify errors or inconsistencies in releases and orders and escalate concerns appropriately.
Track and document release changes by customer to support accurate order management and production planning.
Enter and maintain customer purchase orders in the ERP system.
Review daily EDI transmissions to confirm successful processing and identify transmission issues.
Coordinate customer onboarding activities related to EDI implementation.
Work with ERP system facilitators and customers to establish new EDI connections, including reviewing EDI specifications, coordinating customer label requirements, and supporting system setup and validation.
Assist with implementing supplier EDI integrations.
Communicate with customers and internal departments about release status, order changes, and system concerns.
Develop the ability to troubleshoot and resolve release and EDI issues independently.
Support continuous improvement efforts related to release management and EDI processes.
Support development of multiple PCN EDI releases.
Support production planning, scheduling, and customer delivery requirements.