Eddie Bauer Adventure Club Assistant Manager

Travel + Leisure Co. • Austin, TX

1d

About The Position

The Eddie Bauer Adventure Club Assistant Manager assists the Marketing Manager in overseeing the daily operations and productivity of the club’s Promoters. The role helps supervise, train, motivate, and schedule the team to meet budgeted tour flow and APG targets; supports guest issue resolution, reporting, site updates, resort tour reception, and sales and marketing coordination; and assists with recruiting, hiring, onboarding, ongoing training, and attendance recordkeeping. The Assistant Manager is also responsible for complying with Human Resources and company policies.

Requirements

• High school diploma.
• Excellent written and verbal communication skills.
• Highly motivated, positive attitude, and good work ethic.
• Detail-oriented, able to multitask in a busy environment, professional, organized, and able to solve problems.
• Ability to effectively coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service and communicate positively and effectively with upset owners.
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Ability to lead by example.
• Timeshare or vacation ownership experience.

Responsibilities

• Supervise the team to meet and exceed budgeted tour flow and APG through training, motivation, contests, and strategic scheduling.
• Serve as a field leader by motivating, training, and overseeing promoters and delivering supplies.
• Help resolve guest issues and complaints.
• Assist the Marketing Manager with reports and site updates.
• Support resort tour reception and act as a sales and marketing liaison.
• Recruit, interview, and hire promoters.
• Assist the Marketing Manager with new-hire and ongoing training.
• Maintain attendance records.
• Comply with Human Resources and company policies.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Holidays, depending on position
• Paid time to volunteer at an approved organization of the associate’s choice
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED