Eddie Bauer Adventure Club Assistant Manager

Wyndham Hotels & Resorts • Austin, TX

3d

About The Position

The Eddie Bauer Adventure Club Assistant Manager assists the Marketing Manager in overseeing the daily operations and productivity of the club’s Promoters. The role supervises and motivates the team to meet or exceed budgeted tour flow and APG, supports resort tour reception, and serves as a sales and marketing liaison. The Assistant Manager also helps address guest concerns, maintain attendance records, assist with reports and site updates, and recruit, interview, hire, and train promoters.

Requirements

• High school diploma.
• Excellent written and verbal communication skills.
• High motivation, a positive attitude, and a strong work ethic.
• Detail orientation and the ability to multitask in a busy environment.
• Professionalism, organization, and problem-solving ability.
• Ability to effectively coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service, including communicating positively and effectively with upset owners.
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Ability to lead by example.
• Timeshare or vacation ownership experience.

Responsibilities

• Supervise the promoter team to meet and exceed budgeted tour flow and APG through training, motivation, contests, and strategic scheduling.
• Motivate, train, and oversee promoters in the field and deliver supplies.
• Help resolve guest issues and complaints.
• Assist the Marketing Manager with reports and site updates.
• Support resort tour reception and act as a sales and marketing liaison.
• Recruit, interview, and hire promoters.
• Assist with new-hire and ongoing training.
• Maintain attendance records.
• Comply with Human Resources and company policies.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Paid time off, parental leave, and holidays, depending on position.
• Paid volunteer time through Wish Day.
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED