ED Patient Access Representative (Per Diem)

St. Luke's University Health Network•Easton, PA

About The Position

The Patient Access Representative manages the registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. The role includes identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting point-of-service payments, and addressing work-queue items. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue-cycle teams to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required. The position is per diem, with a requirement to work 16 hours per month. Available shifts may include early morning, day, evening, and overnight hours. Representatives must cross-train in the applicable areas of their location or region, including outpatient and Emergency Department areas at campus locations.

Requirements

High school diploma or equivalent.
Excellent customer-service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to meet the stated physical and sensory requirements, including sitting or standing for up to 8 hours per day, frequent hand and finger use for data entry, frequent walking, pushing up to 250 pounds in a wheelchair, and occasionally carrying or lifting up to 15 pounds.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system, maintain electronic medical record accuracy, and report possible identity theft for appropriate escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider details, diagnoses, insurance and guarantor verification, real-time eligibility checks, point-of-service collections, and registration-related work-queue corrections.
Contact provider offices or review patient medical charts when necessary to obtain diagnosis or medical-necessity information.
Cross-train in all required areas of the location or region, including outpatient and Emergency Department areas where applicable.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies where applicable.
Answer internal and external calls on the department or facility's main line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities to encourage patient engagement in health care.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring self-scheduled arrivals and the patient journey.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and precertifications when they are not documented before service.
Obtain medical license numbers, NPI, and UPIN for new outpatient provider entries through appropriate websites so results are routed accurately and claims can be submitted and paid.
Travel between campuses or regional locations occasionally, if required.