eCommerce Specialist

Titan Machinery • West Fargo, ND

22h

About The Position

Titan Machinery is seeking an eCommerce Specialist to drive online sales growth and improve the digital customer experience across its Parts, Sales, Rental, and Service businesses. The role leads the development and optimization of eCommerce platforms, online product offerings, and customer self-service tools, applying eCommerce practices, analytics, and digital merchandising strategies to increase revenue, customer engagement, and digital adoption.

The Specialist collaborates with Operations, OEMs, Accounting, technology partners, and other internal stakeholders to improve the online buying experience and overall eCommerce performance. The role also supports adoption of eCommerce tools and processes through training, education, and support for employees, dealers, and business partners.

Requirements

• 4+ years of work-related and/or related military experience.
• Working knowledge of prevailing procedures and techniques in eCommerce.
• High attention to detail and quality assurance.
• Strong collaboration and organizational skills.
• Ability to work across multiple and changing technology platforms.
• Ability to handle and resolve interpersonal conflict.
• Ability to perform in a fast-paced, stressful work environment.
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees.
• Ability to travel up to 5% of the time and work flexible hours.
• Exemplifies Titan Machinery’s Core Values.
• Keen attention to detail, a high level of initiative, and ability to work independently.
• Effective time management, multitasking, prioritization, and deadline-meeting skills.
• Ability to work independently and within a team structure.
• Strong internal and external customer focus.
• Strong verbal and written communication skills.

Nice To Haves

• Associate or Bachelor’s Degree in Marketing, Business, Information Systems, or a related field.

Responsibilities

• Drive growth in online sales, digital transactions, customer engagement, and adoption across Parts, Sales, Service, and Rental businesses.
• Develop, optimize, and enhance eCommerce platforms, online storefronts, self-service tools, and customer purchasing experiences.
• Manage and expand online product and service offerings, ensuring accurate product data, inventory visibility, pricing, merchandising, and content.
• Own the accuracy, quality, and completeness of online product catalogs, pricing, availability, promotions, and customer-facing digital content.
• Analyze customer shopping behavior, sales trends, site performance, and conversion metrics to identify ways to improve online revenue and customer experience.
• Establish, monitor, and report eCommerce KPIs, including online sales, conversion rates, average order value, customer adoption, cart abandonment, and digital engagement.
• Collaborate with Operations, OEMs, technology partners, and internal stakeholders to increase online sales and improve the end-to-end digital buying experience.
• Partner with Operations, Accounting, and customer support teams to streamline online ordering, payment processing, fulfillment, returns, and customer service.
• Develop and implement digital merchandising, search optimization, cross-sell, upsell, and product discovery strategies.
• Evaluate market trends, competitor activity, and industry innovations to identify and implement eCommerce, online retail, and digital customer experience best practices.
• Ensure eCommerce platforms, product data, and customer-facing processes comply with security, privacy, accessibility, and business standards.
• Promote adoption of eCommerce tools and processes through training, education, and support for employees, dealers, and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive health and dental coverage.
• Health Savings Account (HSA), with up to $1,200 tax-free each year contributed by Titan Machinery.
• 8 paid holidays, competitive PTO, and paid company volunteer hours.
• 401(k) with company matching beginning on the first day of employment.
• 100% paid pregnancy-related leave and parental bonding.
• Additional voluntary benefits, including vision insurance, life insurance, and short-term disability.
• Additional leave benefits, including bereavement leave and leave for volunteer EMTs and firefighters.
• Performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed