eCommerce Product Manager, Digital Operations

Tempur Sealy International • Lexington, KY

5h

About The Position

The eCommerce Product Manager, Digital Operations plans and executes marketing-driven ecommerce initiatives for Tempur Sealy brands, including Tempur-Pedic, Sealy, and Stearns & Foster. The role manages online product mix and inventory, promotional activities, content, pricing, product launches, registration, and reviews through content management platforms, while performing regular quality assurance across brand ecommerce channels.

The position supports a seamless digital shopping experience by troubleshooting site issues, building and scheduling email campaigns, manipulating creative files, processing data, and preparing basic reports and presentations on performance metrics. It also supports order triage and works with third-party developers and internal teams to improve consumer processes, operational efficiency, content accuracy, profitability, and customer experience. The role requires ownership, prioritization, adaptability, and clear communication.

Requirements

• Bachelor’s degree in business, Marketing, or a related field, or equivalent work experience.
• Minimum of 1–2 years of direct support, fraud mitigation and customer service, online marketing, online content, or website/technical quality assurance experience.

Responsibilities

• Plan and execute marketing-driven ecommerce initiatives for Tempur-Pedic, Sealy, and Stearns & Foster.
• Set up and maintain online product mix, inventory, and promotional activities using a content management system.
• Perform regular quality assurance across ecommerce channels, monitoring content accuracy, messaging, pricing, and legal requirements.
• Manage site operations, troubleshoot issues, and oversee inventory, pricing, promotions, product assortment, launches, product registration, and product review setup.
• Build and maintain marketing and triggered email campaigns using HTML, Adobe Dreamweaver, and other tools.
• Build and schedule campaigns and audiences in an email service provider.
• Manipulate creative files using Adobe Photoshop and/or XD.
• Process large amounts of data in Excel using formulas and lookup functions.
• Create basic analytical reports and presentations on key metrics and performance data.
• Support order triage by processing issues and communicating issues and resolutions to stakeholders.
• Identify opportunities to increase profitability and improve the consumer experience before and after purchase.
• Collaborate with third-party web developers to build and improve consumer-friendly processes.
• Collaborate with Customer Service teams to identify and implement cost-effective practices that improve operational efficiency and customer experience.
• Work with internal teams to ensure accurate product copy and storytelling.
• Take ownership, prioritize and plan work, and adapt as consumer and leadership expectations change.
• Communicate information and key points clearly and concisely.
• Perform other duties or projects as assigned.

Benefits

• Generous paid time off.
• Competitive medical, dental, and other wellness programs.
• Company-paid disability and life insurance.
• Retirement plan options.
• Generous employee purchase discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level