eCommerce Product Manager, Digital Operations
About The Position
Tempur Sealy is seeking an eCommerce Product Manager for Digital Operations to support marketing-driven ecommerce initiatives across the Tempur-Pedic, Sealy, and Stearns & Foster brands. The role manages ecommerce site operations, including product assortment and inventory, promotional activities, content accuracy, pricing, launches, product registration, and review setup, with the goal of delivering a seamless digital shopping experience. The position also supports marketing and triggered email campaigns, creative asset updates, campaign scheduling, and performance reporting. It coordinates with internal teams and third-party web developers to improve consumer-facing processes, operational efficiency, and customer experience, and supports order issue triage and resolution. The role requires adaptability, clear communication, and the ability to prioritize changing needs.
Requirements
- Bachelor’s degree in business, Marketing, or a related field, or equivalent work experience.
- Minimum of 1–2 years of direct support, fraud mitigation and customer service, online marketing, online content, or website/technical quality assurance experience.
Responsibilities
- Plan and execute marketing-driven ecommerce initiatives for Tempur-Pedic, Sealy, and Stearns & Foster.
- Set up and maintain online product mix and inventory, as well as site promotional activities through a CMS platform.
- Perform regular quality assurance across brand ecommerce channels, monitoring content accuracy, messaging, pricing, and legal requirements.
- Manage site operations, including inventory, pricing, promotions, product assortment, launches, product registration, and product review setup; proactively troubleshoot issues.
- Build and maintain marketing and triggered email campaigns using HTML, Adobe Dreamweaver, and other tools.
- Manipulate creative files using Adobe Photoshop and/or XD.
- Build and schedule campaigns and audiences in an email service provider platform.
- Process large amounts of data in Excel using formulas and vlookups, and create basic analytical reports and presentations of key metrics and performance data.
- Support order triage by processing issues and communicating issues and resolutions to stakeholders.
- Identify opportunities to increase profitability and improve the consumer experience before and after purchase.
- Collaborate with third-party web developers to build and improve consumer-friendly processes.
- Collaborate with Customer Service teams to identify and implement cost-effective practices that improve operational efficiency and customer experience.
- Work with internal teams to ensure product copy and storytelling are accurate.
- Take ownership, prioritize, plan, and adapt as consumer and leadership expectations change.
- Communicate information and key points clearly and concisely.
- Perform other duties or projects as assigned.
Benefits
- Generous paid time off
- Competitive medical, dental, and other wellness programs
- Company-paid disability and life insurance
- Retirement plan options
- Generous employee purchase discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
