Digital Experience Manager, Ecommerce
About The Position
The Digital Experience Manager manages digital experiences on the MintMobile.com ecommerce website to meet and exceed customer expectations. The role leads the strategy, implementation, and optimization of end-to-end digital experiences for new product and feature launches, integrating data-driven insights with cross-functional collaboration to improve customer satisfaction and business outcomes. Success is measured by customer satisfaction, sales growth, cost reduction, and key performance indicators for digital journeys. The work supports organizational priorities and improves customer engagement. The position requires a bachelor's degree plus three years of related work experience, an advanced degree plus one year of related work experience, or an equivalent combination of education and experience. Marketing, Business, or a related field is a preferred area of study; five or more years of marketing experience is also preferred. Travel is required. The position is not DOT-regulated or safety-sensitive.
Requirements
- Bachelor's degree plus 3 years of related work experience, or an advanced degree plus 1 year of related work experience, or an equivalent combination of education and experience.
- A/B testing.
- Customer experience improvement.
- Customer experience metrics.
- Communication.
- Customer journey mapping.
- Data analysis.
- Digital strategy.
- Digital transformation.
- Project management.
- Relationship management.
- Strategic thinking.
- User experience (UX).
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Marketing, Business, or a related field of study.
- 5 or more years of marketing experience.
Responsibilities
- Use data and UX insights to evaluate and optimize end-to-end digital experiences.
- Own the end-to-end digital customer experience for new product and feature launches on the ecommerce website.
- Translate business and product requirements into creative briefs and user flows that define the user experience and identify front-end impacts.
- Collaborate with cross-functional teams to align on digital experience impacts and bridge technical and creative perspectives.
- Manage project direction, coordination, and execution to enhance customer experience.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
