Digital Experience Manager, Ecommerce
About The Position
The Digital Experience Manager manages digital experiences for the MintMobile.com ecommerce website to meet and exceed customer expectations. The role leads the strategy, implementation, and optimization of end-to-end digital experiences for new product and feature launches, integrating data-driven insights with cross-functional collaboration to improve customer satisfaction and business outcomes. Success is measured by customer satisfaction, sales growth, cost reduction, and digital-journey KPIs. The work supports organizational priorities by optimizing digital experiences and improving customer engagement. The position requires a bachelor's degree and three years of related work experience, an advanced degree and one year of related experience, or an equivalent combination of education and experience. A degree in Marketing, Business, or a related field and five or more years of marketing experience are preferred. Travel is required.
Requirements
- Bachelor's degree plus 3 years of related work experience, or an advanced degree plus 1 year of related work experience, or an equivalent combination of education and experience.
- Required skills: A/B testing, customer experience improvement, customer experience metrics, communication, customer journey mapping, data analysis, digital strategy, digital transformation, project management, relationship management, strategic thinking, and user experience (UX).
- At least 18 years of age.
- Legally authorized to work in the United States.
- Travel is required.
Nice To Haves
- A degree in Marketing, Business, or a related field.
- Five or more years of marketing experience.
Responsibilities
- Use data and UX insights to evaluate and optimize end-to-end digital experiences.
- Own the end-to-end digital customer experience for new product and feature launches on the ecommerce website.
- Translate business and product requirements into creative briefs and user flows that define the user experience and identify front-end impacts.
- Collaborate with cross-functional teams to align on digital experience impacts and bridge technical and creative perspectives.
- Manage project direction, coordination, and execution to improve the customer experience.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package, including an annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Annual stock grant and employee stock purchase plan.
- 401(k).
- Free, year-round access to money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
