eCommerce Product & Industry-Based Solutions-Payments-Vice President

JPMorganChase • Brooklyn, NY

25d

About The Position

As an eCommerce Product Solutions Manager in Merchant Services, eCommerce Payments Products and Solutions, you will develop merchant payments solutions for the eRetail, B2B Solutions, and Technology sectors. You will tailor existing offerings, design new solutions, and help bring them to market so clients in these sectors can remain competitive. In partnership with Sales, you will define and configure complex solutions for key client relationships and prospect opportunities, while serving as the voice of the customer and communicating client needs and feedback to Product teams.

Merchant Services is JPMorgan Chase & Co.’s global payment processing business, processing over $2.2 trillion in annual transaction volume. It provides payment, fraud, and data security services to companies of all sizes and is undertaking a multi-year international expansion and platform modernization.

Requirements

• At least 5 years of experience, or equivalent expertise, solving problems across multiple teams and a cluster of products.
• Extensive experience working in a sales cycle and engaging with clients regularly.
• Experience modifying preconfigured solutions to address complex problems.
• Experience, deep knowledge, and passion for eCommerce and retailing, including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling in B2C, B2B, and/or Direct-to-Consumer contexts.
• Experience, deep knowledge, and passion for B2B solutions and professional services, including optimizing payments and billing, automating and improving billing and reconciliation, and understanding how companies use ERPs and other tools that solutions must complement.
• Experience, deep knowledge, and passion for technology subsectors such as Consumer Tech, Gig Economy, Marketplaces, Social Media, and Video Gaming; understanding of how payments, subscription billing, and profile management support these sectors and ability to adapt merchant payments solutions for them.
• Strong ownership, initiative, and accountability in an ambitious fintech environment.
• Strong executive presence and communication skills, including confidence interacting with and presenting to colleagues at varying levels.

Nice To Haves

• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products.
• Experience in strategy consulting.
• MBA degree.

Responsibilities

• Lead solutioning and adoption of existing and upcoming client-facing products and capabilities, defining and configuring solutions that address clients’ needs and objectives.
• Apply expertise in the eRetail, B2B Solutions, and Technology sectors to merchant payments solutioning, partnering with Sales and Relationship Management teams to position and sell solutions to clients.
• Serve as a subject matter expert on a defined set of merchant payments products and capabilities for the eRetail, B2B Solutions, and Technology industries, maintaining a deep understanding of client needs and industry trends.
• Support Sales with pricing, pipeline planning, and account planning; help upskill the team on product knowledge through training and collateral materials.
• Engage with client teams in the eRetail, B2B Solutions, and Technology industries to understand pain points and refine solutions.
• Communicate critical client feedback to Product teams to inform the strategic product roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed