eCommerce Account Manager, Chewy

ZIWI•Lexington, KY

About The Position

ZIWI is seeking an eCommerce Account Manager to drive the day-to-day performance and profitable growth of its Chewy partnership. The role owns the Chewy account, building strong customer relationships and using commercial insight and hands-on execution to grow assortment and Autoship while improving promotions, profitability and product performance. The position supports ZIWI’s growth in North America within an ambitious, entrepreneurial business where initiative, accountability and results matter. The account manager leads customer planning and execution, forecasting, promotional planning, trade investment tracking and performance reporting. The role analyzes sales, pricing, product mix, profitability and promotional effectiveness, and partners with Finance and Supply Chain to improve contribution, forecast accuracy and inventory availability. It also works with Chewy and Marketing to improve customer acquisition, Autoship adoption, retention, digital shelf performance, visibility, conversion and customer lifetime value. Innovation launches and customer activations require coordination across merchandising, content, marketing and inventory. The role works cross-functionally with Marketing, Digital Shelf, Finance and Supply Chain, and owns account calendars, performance reviews, action plans and follow-through. Los Angeles, California, or Kansas City, Missouri, is preferred; remote candidates across North America may also be considered. Travel may be required for customer meetings, collaboration and key business priorities.

Requirements

7+ years of experience in CPG sales, eCommerce or strategic account management, with meaningful ownership of a major retail customer.
Proven track record of delivering customer growth plans, commercial forecasts, promotional investments and profitable results.
Strong financial and analytical capabilities, including advanced Excel and experience with retailer reporting and business planning tools.
Solid understanding of eCommerce merchandising, retail media, conversion, subscription programmes and marketplace performance.
Ability to influence and coordinate cross-functional teams, driving accountability without relying on formal authority.
Commercially minded, customer-focused approach combining analytical rigour with the ability to turn data into actionable insights.
Proactive, solutions-focused approach and comfort operating with autonomy in a fast-paced environment.
Ability to build credibility with customers and colleagues, take ownership of outcomes, and manage detail while keeping sight of the broader commercial picture.

Nice To Haves

Direct Chewy experience is strongly preferred.
Experience in pet nutrition, pet specialty or a related CPG category is a valuable advantage.
Entrepreneurial mindset, curiosity, urgency and initiative to identify opportunities and turn them into action.

Responsibilities

Own the day-to-day relationship with Chewy and build trusted connections across merchant and functional teams.
Develop and execute customer growth plans covering assortment, distribution, merchandising and strategic initiatives.
Contribute to joint business planning, customer negotiations and business reviews with commercially grounded recommendations.
Lead account forecasting, promotional planning, trade investment tracking and performance reporting.
Analyze sales, pricing, product mix, profitability and promotional effectiveness to identify opportunities and improve results.
Partner with Finance and Supply Chain to strengthen contribution, forecast accuracy and inventory availability.
Partner with Chewy and Marketing to grow customer acquisition, Autoship adoption and retention.
Identify opportunities to improve digital shelf performance, product visibility, conversion and customer lifetime value.
Coordinate innovation launches and customer activations, aligning merchandising, content, marketing and inventory.
Work cross-functionally with Marketing, Digital Shelf, Finance and Supply Chain to execute customer priorities.
Own account calendars, performance reviews, action plans and follow-through.
Anticipate risks, remove roadblocks and take accountability for delivering commercial outcomes.