ECommerce National Account Manager

TOPS products • Naperville, IL

6d

About The Position

The Ecommerce National Account Manager helps support the Amazon business through daily account work, product setup, reporting, promotions, inventory monitoring, advertising support, and problem solving. The role collaborates with Sales, Marketing, Operations, Finance, Supply Chain, and other teams to grow sales and improve account performance. Most of the role focuses on Amazon, with support for other ecommerce customers or projects as needed.

Success is measured by sales and profitable growth; product availability and inventory health; accurate product content and setup; timely completion of projects and action items; effective issue resolution; and improvements in traffic, conversion, and advertising performance.

Requirements

• Bachelor’s degree in Business, Marketing, Ecommerce, or a related field, or equivalent work experience.
• At least 2 years of ecommerce, account management, sales support, or digital merchandising experience.
• Good working knowledge of Microsoft Excel.
• Ability to review data and identify problems or opportunities.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work well with different departments and outside partners.
• Attention to detail and a willingness to learn.

Nice To Haves

• Amazon Vendor Central or Seller Central experience is preferred.

Responsibilities

• Help manage the daily Amazon business using Vendor Central and/or Seller Central.
• Set up new products and keep existing product information accurate.
• Review sales, inventory, traffic, conversion, and profitability reports.
• Identify account issues and work with the appropriate teams to resolve them.
• Help maintain product titles, bullets, descriptions, images, keywords, and other online content.
• Support Amazon promotions, deals, and major sales events.
• Work with the advertising team or agency to support Amazon advertising plans and reporting.
• Help monitor inventory and communicate sales trends and potential out-of-stock risks.
• Review competitor pricing, products, promotions, and online content.
• Prepare reports and information for Amazon meetings and business reviews.
• Follow up on action items and help keep projects on schedule.
• Stay informed about Amazon changes that may affect the business.
• Support other ecommerce accounts or projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level