EARN Program Manager

EDSI (Educational Data Systems, Inc.)•Wilkes-Barre, PA

34d•Onsite

About The Position

The EARN Program Manager provides strategic and functional leadership for the EARN program in the Luzerne-Schuylkill County region. This role is responsible for program oversight, staff supervision, compliance with contract requirements, instructional support, and performance management. The Manager ensures high-quality customer service and measurable outcomes through effective coaching, data tracking, and operational excellence. The position requires a blend of program development, community engagement, case management oversight, and instructional facilitation.

Requirements

Bachelor’s degree in Human Services, Education, Business, or related field preferred; equivalent experience considered
Minimum of three years of professional experience, including at least one year in a leadership or supervisory capacity
Strong understanding of both TANF guidelines and compliance standards
Experience with case management, career development, and group facilitation
Excellent interpersonal, organizational, and communication skills
Proficiency in Microsoft Office Suite (especially Excel); experience with case management software is preferred
Valid driver’s license and reliable transportation required

Responsibilities

Provide day-to-day leadership to regional EARN program teams, ensuring effective service delivery, customer engagement, and contract compliance
Oversee program design, from enrollment through retention, including outreach, re-engagement, and customer flow strategies
Monitor contract performance, operating expenses, non-expendable inventory, and staff utilization to ensure efficiency and effectiveness
Coordinate billing, payments, and vendor relations related to program operations
Stay informed of local, state, and federal policy changes and implement programmatic adjustments as needed
Hire, train, and coach new and existing staff to meet performance and compliance standards
Conduct internal audits of case files and provide ongoing coaching to maintain data integrity and service quality
Facilitate regular team meetings, performance evaluations, and quarterly goal setting
Oversee participant case management practices, ensuring documentation is accurate, timely, and compliant with program regulations
Analyze and report performance data to funders and internal leadership, using findings to inform program improvements
Conduct internal file reviews and collaborate with staff on corrective actions where needed
Ensure compliance with federal, state, and local guidelines
Serve as liaison to local Workforce Development Boards (WDB), DHS/CAO staff, and other external partners to share best practices, program updates, and technical assistance
Collaborate with the WIOA Program Manager to identify dual-enrollment opportunities and resource alignment
Attend local/state meetings and monthly BEP calls; updates and decisions with staff
Identify and maintain relationships with community partners to provide additional support services and opportunities
Analyze program and staff performance and lead efforts to improve service delivery, documentation, and participant outcomes
Develop and implement process flows and program documentation to support quality and efficiency
Lead re-engagement strategies for inactive participants
Other opportunities as available