Sales Associate - AutoNation USA Albuquerque

AutoNation • Albuquerque, NM

5d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience while delivering exceptional customer service.

The associate helps customers select vehicles, discusses terms and payment options to fit their lifestyles and budgets, and closes sales. They provide support before and after purchase, follow up to confirm customer satisfaction and build loyalty, and help transition customers to the Service department. AutoNation describes the position as part of a supportive, team-oriented environment, with potential career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability and motivation to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer customer questions and provide vehicle and purchase information online, over the phone, and in person.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options that meet their needs and budget.
• Close vehicle sales.
• Follow up with customers after purchase to ensure satisfaction and support customer loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED