Used Car Sales Associate - AutoNation USA Plano

AutoNation • Plano, TX

18h

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchases in a no-haggle sales environment. The role includes responding promptly to leads, answering questions, providing information, and guiding customers from initial phone or internet contact to an in-store experience while delivering exceptional customer service.

The associate uses communication and listening skills to help customers select a vehicle, discuss terms and payment options that fit their lifestyles and budgets, and close sales. Associates also provide support before and after purchase by following up on customer satisfaction and helping transition customers to the Service department. AutoNation offers a supportive team, nationwide inventory, and career paths into finance, management, and other roles.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner through online, phone, and in-person channels.
• Answer customer questions and provide vehicle and sales information.
• Guide customers from initial phone or internet contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options suited to their needs and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers after purchase to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and pursue targeted sales goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED