Sales Associate - AN Chevrolet Mesa

AutoNation • Mesa, AZ

5d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in AutoNation’s no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

Associates use communication and listening skills to help customers select vehicles, discuss terms and payment options that fit their lifestyles and budgets, and close sales. They provide an exceptional experience before and after purchase, follow up to confirm customer satisfaction, and help transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer questions and provide vehicle and purchasing information online, over the phone, and in person.
• Guide customers from initial phone or internet contact to an in-store experience.
• Help customers select vehicles and negotiate terms and payment options that meet their needs, budgets, and expectations.
• Close vehicle sales.
• Follow up with customers after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED