E-Bundle Disputes Support

Opus 2 • Pittsburgh, PA

2d • $50,000 - $54,000

About The Position

E-Bundle Disputes Support is a client-facing role on Opus 2’s Solution Operations team in Pittsburgh, reporting to the Solution Operations Managers. The role provides support and advice on electronic bundle management across litigations, arbitrations, inquests, and inquiries, working directly with legal teams and collaboratively with Solution Operations and other departments. The position supports an effective external service while helping develop internal processes and systems.

The work includes managing electronic documentation and client requests, providing platform and technical support, troubleshooting reported issues, and supporting the production and delivery of hard-copy hearing bundles. The role also works with Client Services before and during hearings to help proceedings run smoothly and records task information accurately for billing.

Requirements

• Be enthusiastic, proactive, computer literate, and keen to learn and progress within the team.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to manage multiple tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes, and systems.
• Proficiency in Microsoft Office applications, particularly Excel, and Adobe Acrobat.
• Experience in a professional, client-facing support role; legal technology industry experience is preferable.

Nice To Haves

• Experience working in the legal technology industry.

Responsibilities

• Manage electronic documentation, including uploading and organizing materials according to client instructions.
• Action requests promptly and conduct quality checks of work across multiple concurrent matters.
• Liaise with solicitors and barristers by telephone and email, advising on best practices and assisting with technical queries.
• Manage the team inbox and internal communications with other departments efficiently.
• Use advanced platform knowledge to manipulate, reformat, and convert Excel/CSV files for data imports and exports.
• Troubleshoot client-reported issues and liaise internally until they are resolved.
• Process exports and printing requests, assist with quality control, and deliver hard-copy hearing bundles.
• Work closely with the Client Services team before and during hearings to help proceedings run smoothly.
• Record task information promptly and accurately for billing.

Benefits

• 401k contribution.
• 21 days of annual holidays, flexible working, and additional holiday entitlement based on length of service.
• Loyalty Share Scheme.
• Healthcare, dental, and vision insurance.
• Life, short-term disability, and long-term disability insurance.
• Calm and mindfulness sessions.
• A day of leave to volunteer for charity work.
• Accessible and modern office space.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed