E-Bundle Disputes Support

Opus 2 • Pittsburgh, PA

1d

About The Position

Opus 2 is seeking an E-Bundle Disputes Support team member for its Solution Operations team in Pittsburgh. This client-facing role reports to the Solution Operations Managers and involves liaising directly with legal teams to provide support and advice on electronic bundle management across litigations, arbitrations, inquests, and inquiries. The role works closely with the Solution Operations team and other departments in a fast-paced, dynamic environment, supporting effective external service while contributing to the development of internal processes and systems. Opus 2 is looking for an enthusiastic, proactive, computer-literate individual who is keen to develop within the team and build a career at the company.

Requirements

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and as part of a team.
• Strong attention to detail and ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes, and systems.
• Proficiency in Microsoft Office applications, particularly Excel, and Adobe Acrobat.

Nice To Haves

• Experience working in a professional, client-facing support role, preferably in the legal technology industry.

Responsibilities

• Provide hands-on disputes technology support, including uploading and organizing electronic documentation according to client instructions.
• Action requests promptly and conduct quality checks on work completed by the team across multiple concurrent matters.
• Liaise directly with solicitors and barristers by telephone and email, advising on best practices and assisting with technical queries.
• Manage the team inbox and internal communications with other departments efficiently.
• Develop and apply advanced platform knowledge, including manipulating, reformatting, and converting Excel/CSV files for data import and export.
• Troubleshoot issues reported by clients and liaise internally until a resolution is reached.
• Process exports and printing requests, support quality control, and deliver hard-copy hearing bundles.
• Work with the Client Services team before and during hearings to help proceedings run smoothly.
• Record task information promptly and accurately for billing.

Benefits

• 401k contribution.
• 21 days of annual holidays, flexible working, and additional holiday entitlement based on length of service.
• Loyalty Share Scheme.
• Healthcare, dental, and vision insurance.
• Life, short-term disability, and long-term disability insurance.
• Calm and mindfulness sessions.
• A day of leave to volunteer for charity work.
• Accessible and modern office space.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed