Dynamic PC Support Techician

Worldwide TechServices Open • Wenatchee, WA

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About The Position

Worldwide TechServices is a global provider of technology services and solutions. The Dynamic PC Support Technician performs repair tasks for a variety of client products, including basic and moderately complex troubleshooting of desktop and laptop computers. The role may also support desk-side applications and infrastructure and interacts directly with clients to address technical issues in a timely and accurate manner.

Requirements

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
• Knowledge of relevant software and hardware.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations, including long distances, and accommodate occasional overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Must own a basic repair tool kit.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Maintain all required OEM certifications as directed by management.

Nice To Haves

• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver assigned service calls within each client’s established service level agreement.
• Meet customer service satisfaction criteria outlined in established guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Provide real-time reporting of calls as documented in established policies and guidelines.
• Follow policies, guidelines, and documents relating to successful service delivery for each client.
• Maintain control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and promptly.
• Understand and follow safety policies and guidelines in daily work.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed