Dynamic PC Support Techician

Worldwide TechServices Open • Clarksville, TN

5d

About The Position

Worldwide TechServices is a global provider of technology services and solutions, headquartered in Billerica, Massachusetts. The Dynamic PC Support Technician performs repair tasks for a variety of client products and conducts basic to moderately complex troubleshooting for desktop and laptop computers. The role may also support desk-side applications and infrastructure. It involves direct interaction with clients to address technical issues promptly and accurately, while following established service, administrative, asset-control, and safety policies. Additional requirements may apply if an offer of employment is extended, and other duties may be assigned to meet business needs.

Requirements

• Technical school certification or equivalent; typically requires 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations and travel long distances; occasional overnight assignments in other geographies may be required.
• Ability to lift and/or move computer equipment weighing up to 50 pounds.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all assigned service calls within each client’s established service-level agreement.
• Meet customer-service satisfaction criteria outlined in established guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Report all calls in real time as documented in established policies and guidelines.
• Follow policies, guidelines, and documents relating to successful service delivery for each client.
• Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and on time.
• Understand and follow safety policies and guidelines in daily work.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed