Dynamic PC Support Techician

Worldwide TechServices Open • Maple Grove, MN

2d

About The Position

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support Technician performs repair tasks on a variety of client products and carries out basic and moderately complex troubleshooting for desktops and laptops. The position may also support desk-side applications and infrastructure. The technician interacts directly with clients to address technical issues and respond to them in a timely and accurate manner.

Requirements

• Technical school certification or equivalent, typically, and 0–2 years of relevant experience.
• Knowledge of relevant software and hardware.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations, including long distances, and undertake occasional overnight assignments in other geographies.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Must own a basic repair tool kit.
• Maintain all required OEM certifications as directed by Management.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions professionally.
• Accept and deliver all assigned service calls within each client’s established service level agreement.
• Meet customer service satisfaction criteria specified in established guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Complete real-time reporting of calls according to established policies and guidelines.
• Follow policies, guidelines, and documents relating to successful service delivery for each client.
• Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and promptly.
• Understand and follow applicable safety policies and guidelines daily.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed