Dynamic PC Support Techician

Worldwide TechServices Open • Chicago, IL

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About The Position

Worldwide TechServices is a global provider of technology services and solutions. The Dynamic PC Support Technician performs repair tasks for a variety of client products and basic to moderately complex troubleshooting for desktop and laptop computers. The role may also support desk-side applications and infrastructure. The technician interacts directly with clients to address technical issues in a timely and accurate manner and may travel to client locations, including long-distance travel and occasional overnight assignments.

Requirements

• Typically requires technical school certification or equivalent.
• Typically requires 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations, including long distances and occasional overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver assigned service calls within each client’s established service-level agreement.
• Meet customer-service satisfaction criteria outlined in established guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Complete real-time reporting of calls according to established policies and guidelines.
• Follow established policies, guidelines, and documents for successful service delivery to each client.
• Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and promptly.
• Understand and follow all safety policies and guidelines.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed