Dynamic PC Support Techician

Worldwide TechServices Open • Kalispell, MT

8d

About The Position

Worldwide TechServices provides infrastructure and professional services to technology providers, outsourcers, businesses, and consumers. The Dynamic PC Support Technician performs repair tasks for a variety of client products, including basic and moderately complex troubleshooting of desktops and laptops. The role may also support desk-side applications and infrastructure. The technician interacts directly with clients to address technical issues in a timely and accurate manner.

Requirements

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
• Maintain required original equipment manufacturer (OEM) certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations, including long distances, and undertake occasional overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 pounds.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer-service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions professionally.
• Accept and deliver assigned service calls within each client’s established service-level agreement.
• Meet customer-service satisfaction criteria in established guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Complete real-time reporting of calls according to established policies and guidelines.
• Follow policies, guidelines, and documents relating to successful service delivery for each client.
• Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and on time.
• Understand and follow safety policies and guidelines in daily work.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed